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Business Profile

Siding Contractors

Winside Exteriors Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 2022. We hired Kevin (Winside) to do our eavestrough and install 2 new windows and a basement sliding doors. Weeks later I called him to inform him of the severe leaks we have. My one window is taped off and has a towel in it to try and stop the blowthru. Called him on November 21st, called him a week after, called him another week later... Every time it's just broken promises. Everything was gonna be done by Christmas he said. New front window and repairs, but I said I would like the leaks fixed 1st, He said no problem. Anywho, it's now January 5th 2023, haven't heard back from him in a month. I told him we were using block heaters to keep the upstairs warm. I also told him that I didn't think he would be paying my hydro bill. I'm so mentally exhausted with this business owner. I need help.

    Business Response

    Date: 25/09/2023

    After the installation the customer had ordered a front window. Since that time she had phoned and expressed some concerns with cold. I went over to see and she showed me where she thought cold was coming in. The patio door has a false wall that I believe the cold was travelling down, in any case I suggested we make one trip to address the issue and also install the front window at the same time which she was perfectly happy with. It seems that when we made the call to set up the appointment she must have contacted the BBB because I was surprised at no return phone call but then realized it must have been on the same day she called the BBB. After close to 40 years in business and most of those with the BBB we obviously value our reputation in the community of which we work and would very much like to resolve any disputes that arise. We are available to discuss further at 905-454-0970.

     

    Thank you

    Kevin Albrecht

Winside Exteriors Inc is BBB Accredited.

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