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          Drain Rescue Plumbers has 1 locations, listed below.

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            Business ProfileforDrain Rescue Plumbers

            Plumber

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            21/6/2001
            Years in Business:
            26
            Business Started:
            31/12/1997
            Business Incorporated:
            31/12/1997
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of T94-3355181 for this business, issued by City Hall Toronto

            These agencies may include:

            City Hall Toronto

            100 Queen St W

            Toronto ON M5H 2

            416-3380338

            BBB records show a license number of T95-3243725 for this business, issued by City Hall Toronto

            These agencies may include:

            City Hall Toronto

            100 Queen St W

            Toronto ON M5H 2

            416-3380338

            Type of Entity:
            Corporation
            Alternate Business Name
            • Drain Rescue Service Corp
            Contact Information

            Principal

            • Mr. Walter Hontar, COO

            Customer Contact

            • Mr. Terry Sakharevych, CEO
            • Mr. Walter Hontar, COO
            • Mr. Mark Stone, Marketing Specialist
            Additional Contact Information

            Fax Numbers

            • (416) 236-7798
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            30/01/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            Dec 29, 2022, I contacted this company about a clogged drain. Was charged $2,500 to clear it. Crew spilled significant amount of sewage in the process. **** ** **** ***** ** * **** ****** and left, never mentioned the spill and didn’t clean it up. A few days later the smell was even more unbearable to the point no one could be in the kitchen. Called them back and they came back to check it out, took responsibility for the spill and purportedly “cleaned it”, ********** the cabinetry in the process. In the days in between the spilled sewage had evidently soaked into flooring, cabinetry, under dishwasher, etc. I spoke to them again a week after their “cleaning” and noted the kitchen was still uninhabitable because of the smell. They sent someone back, who told me “I spoke with the owner, he says you have to file an insurance claim”. They promised to have someone come to clean and then ghosted me, not returning emails, etc. A month later, no one can bear to cook or eat in the kitchen and I am facing ********* of dollars in repairs to fix the cabinetry.

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ali S

            1 star

            06/04/2022

            The plumber came to unblock a drain. All he did was ran a camera line through. Charged me $400 almost for it. When I asked him is it done and don't you need to snake it? he said running a snake through would not do anything and will cost you another $250 and he said he didn't recommend it. He wanted me to pay them $1500 for power wash. Drain clogged again a few days later, another company ran the snake and drain was cleaned fully, no issues. No need to pay $1500 and should have been cleaned properly in the first instance by these guys - not just run a camera line through!!!*******

            Drain Rescue Plumbers Response

            18/04/2022

            We already contacted a customer and resolve the issue.
            He wanted to remove his comment, however he didn't know how to contact you to remove this review.

            Regards,
            Drain Rescue

            Local BBB

            BBB Serving Central Ontario

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