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Camp

STEM camp
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BBB Accredited BusinessA+Rated by BBB

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1

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Review Details

  • Katherine M

    Date: 26/08/2024

    Katherine M

    Date: 26/08/2024

    We were disappointed with our STEM Camp experience. We enrolled our 6 year old and were looking forward to the learning opportunities that were advertised in the camp description. The camp description is inaccurate, the kids spend upwards of 2 hours on a screen, and a large portion of that is playing Minecraft. Our child was also in the extended care and I would often find him still on his computer when I would come to pick him up which would mean he'd been on there for almost 2 hours straight that day. I requested a refund or a credit to be used when he's older it and it might be more appropriate for him to be playing Minecraft that they refused. The counselors are sweet but very young and there is no adult on site. One day I showed up and was informed by a counselor that they had lost control of the children that afternoon and they were being destructive. I will not be signing any of my children up for this camp in the future. It's too bad because this camp is far more expensive than other summer camps but we made the investment and the programming was such a missed opportunity. It could be so great but it's just not.

    STEM camp

    Date: 30/08/2024

    Dear *********,


    Thank you for sharing your feedback about your recent experience with STEM Camp. We appreciate hearing about your perspective and understand that the camp did not meet your expectations.


    Prior to switching your childs week to one with less tech time, our customer service manager walked you through the details of our coding and robotics activities and the associated screen time. We aim to provide clear communication about our camps daily schedule and activities to help families make informed decisions.


    Information regarding our coding and robotics activities, including the use of screens, is also detailed on our website. We strive to offer transparency to assist families in understanding what to expect from the camp.


    Our policy, as stated during registration, is not to provide refunds or credits after June 1st. I understand this can be frustrating, especially when expectations are not met, and I regret that we couldnt accommodate your request in this instance.


    We are committed to learning from feedback like yours to enhance our programs. Your insights are valuable and will help us make necessary adjustments. If you have any further concerns or need additional assistance, please dont hesitate to reach out.


    Thank you again for your feedback, and I wish you and your family all the best.

    Sincerely,

    STEM Camp

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