Business ProfileforAllianz Global Assistance - Canada

I purchased a pair of tickets to an *** hockey game for my husband in early November 2023. Both my husband and I are serving CAF military members and can be called to duty at any time, so I felt it prudent to purchase event ticket protector insurance coverage. Turns out my husband was informed shortly after I purchased the tickets that he would be required for duty, during the dates of the hockey game, so I filed a claim 29 Nov 2023 for full reimbursement as per the certificate of insurance coverage. All required proof and documentation were provided during the 29 Nov 2023 claim submission, and on 17 Dec 2023 the Allianz portal was updated to state that my claim had been reviewed and I would be contacted. Multiple telephone calls talking to reps informed me that the were experiencing higher than normal vclaim volumes and to expect 8 - 10 weeks before claim processing / payment. Multiple emails went unanswered and I recently called after 12 weeks of waiting and was toldI was unable to speak with a manager and my claim would be "elevated", but no timetable for payment was given. I was told they would contact me if they needed anything further, but my response was that they had acknowledged and reviewed my claim 17 Dec 2023, which would have been the time to inform me if any additional info was need. Alas it has been 13 weeks since I submitted my simple claim for refund of my tickets, and have zero indication of when or if my claim will be paid. I should state that my certificate of insurance specifically states military duty as being covered by the policy. Very disappointed and frustrated in dealing with Allianz, and it is extremely unfortunate that I have had to resort to writing to the BBB to try and get some resolution. CAse number *******.