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Business Profile

Solar Energy Contractors

XOLAR Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:15/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sometime in January I answered a ******** ad for solar heating systems. I spoke to ***** ******* from Xolar and was rold that a deposit of approx. $6600 was required to begin the process. Since I have limited means I borrowed the money and sent xolar a transfer. I subsequently learned they could not do anything unless I had a new roof installed and I was not elegible for the federal ****** I decided I could not go through with this as the expense was too great and then asked for a refund. They have refused this and I have no recourse but this process.

    Business Response

    Date: 21/10/2025

    The customer cancelled and asked for a refund of his down payment. 

    In our terms, his deposit would be refundable if his application was rejected by the Greener Homes Loan program. 

    We asked him to provide proof that his application was denied, which he never provided us. When a customer is rejected from this program, they receive a message stating that their application was rejected and why, which we ask clients to screenshot and send to us, and upon receipt we would process their refund within 30 days. 

    JR never bothered to send us the proof, so we can only assume he was not telling the truth about being rejected and just wanted his money back.

    Customer Answer

    Date: 21/10/2025

    Complaint: 22423257

    I am rejecting this response because:I don't feel their reply is legal or justifiable.  No proof was required for them to accept my money so no proof should be required for a refund.  A reputable group would refund the deposit so as not to be thought of as scammers or thieves.



    Sincerely,

    ****-****** *****

    Business Response

    Date: 22/10/2025

    The Customer signed a purchase agreement which is attached.  Inside the purchase agreement, the cancellation policy states that we will not perform any work for 10 days cooling period, giving the customer time to back out without incurring any costs.  After the 10th day, we begin work and the down payment becomes non refundable.  This is because we take on substantial costs and invest time and resources into each project doing site inspections, designs, engineering.  

  • Initial Complaint

    Date:23/07/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Xolar promised to install solar panels. Panels have yet to be installed. They are sitting in my driveway we paid for product and installation. The company keeps saying they will get back to us but they never do.

    Business Response

    Date: 21/10/2025

    This project has been installed for a year, customer appears to be happy with their system.

  • Initial Complaint

    Date:17/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company refuses to complete project And wont return emails anymore

    Business Response

    Date: 21/10/2025

    JP's system has been installed for over a year, this complaint was resolved directly with the customer long ago.

XOLAR Inc. is NOT a BBB Accredited Business.

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