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Find a Location

IKEA Canada has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforIKEA Canada

    Department Stores
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.12/5stars

    Average of 43 Customer Reviews

    Customer Complaints

    158 complaints closed in last 3 years

    55 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    IKEA Canada has 8 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      1065 Plains Rd E, Burlington, ON L7T 4K1
      BBB File Opened:
      1/9/2011
      Years in Business:
      48
      Business Started:
      1/1/1976
      Business Started Locally:
      1/1/1976
      Type of Entity:
      Corporation
      Business Management
      • Ms. Taralisa Barrett, Customer Relations Manager
      Additional Contact Information

      Customer Complaints

      158 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      20/12/2023

      Complaint Type:
      Product Issues
      Status:
      Unresolved
      I have contacted Ikea by phone on February 18 to tell them about some issues with my mattress and they told me to email ****************************** I sent the email below an never heard back from them. "Good morning, I was in touch with IKEA customer service over the phone this week to obtain more information about the warranty for mattresses. I bought the mattress on the referred pictures around 7 years ago. Order # *********. The warranty IKEA offered at the time was 25 years. I want to claim warranty for the item as its presenting some of the problems that are covered by it. As, for instance damaged springs and substantial sagging. ****** *** ******** * ******** ** ** ********* * ******** ******** ***** *** **** ***** ****** ** ** ********
      Read More

      Customer Reviews

      43 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Isabel V

      1 star

      14/01/2024

      I ordered $8000 worth of cabinets for my upcoming kitchen renovation. A delivery was scheduled for mid-December and was cancelled without notification, despite already having paid for the items. When I contacted Ikea to see what was happening with my order, they informed me the delivery was cancelled due to most items being out of stock, and they would have to reschedule my delivery for a month later, despite all items being in stock at the time of purchase. My delivery was supposed to arrive today and again, was cancelled. I even contacted IKEA yesterday and confirmed with them that all items were in stock and would be arriving today. We have already begun demo on our kitchen and have lined up contractors for the renovation, and now have no kitchen cabients to install. When I contacted customer service again today, they first offered to reschedule my delivery for March. When I said that was unacceptable, they said they could reschedule most items for Tuesday (in two days). The item that is unavailable for delivery is in stock, but they have asked me to drive nearly 2 hours to an IKEA far from my house to pick it up. I am still unsure if my order will be fulfilled on Tuesday. IKEA has taken a nearly $8000 payment from me and has not provided me my order for two months.

      Local BBB

      BBB Serving Central Ontario

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