Business ProfileforKent Building Supplies - Head Office

I hired a company called **** windows and doors to replace 3 windows and 2 doors. After contacting with my contractor, he mentioned that I should order my bathroom window from Kent, as he needs it for December 1st, and **** windows wont be ready until January. No problem, I mention it to **** window, and use their professional measurements, which were very clear to the KENT store in Dartmouth Baker Dr. I show him the measurements from **** window to the guy that orders windows at Kent, and was clear about which one were which, and then went on my way to pay, as I trusted that the guy. He mentioned it was final as it is a custom product, which makes total sense. So I paid, and 4-5 weeks later I pick up my window. I thought it was quite big, but I took it home. After taking many measurements and stressing about it for hours, I realized that the guy used the exterior measurements for the interior of the window and in fact it is too big. Now it delays the works I was supposed to get done, and I may have to resolve to not install a new one at this point, as the contractor start December 1st, and needed it for that time. Anyway, I contacted Kent customer service, on the 20th of October at 00:21 AM. And ever since I never ever got an answer from them. This is unacceptable, this is a mistake from their employee and they should take ownership of it.