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Business Profile

Furniture Manufacturers

Palliser Furniture Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Manufacturers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    One month after purchase my wife contacted the store to request warrantee repair for seat failure , but never received a call back. When I contacted the store month ago , and received a call back from Nate , he agreed to come check it out , but never showed. After many e-mails to the service center , I am told to take my complain back to the store where they refuse to deal with me. Both my wife and I are in our 80 "s , so need help to resolve this.

    The electric reclining sofa was purchased in the Palliser warehouse in Winnipeg with a 2 year warranty.

    Business Response

    Date: 09/12/2024

     

    Hello 

    Unfortunately the original complaint was not submitted to our customer care team from our retail team. We now have all the corresponding information and photos. At this point we will be reaching out to Mr.***** to offer an in home inspection and repair in January. We will make this right for Mr ****** 

    Customer Answer

    Date: 10/12/2024

     
    Complaint: ********

    I am rejecting this response because:
    Palliser phoned yesterday and asked if their repair technician can visit upon his return from vacation early January. We hope to see him/her then. Thanks for your help.
    Sincerely,

    John *****

    Business Response

    Date: 10/12/2024

     

    Hello John:

    We look forward to visiting and either repairing or replacing your sofa in January 2025. 

    Cheers

    Robb

    Customer Answer

    Date: 11/12/2024

    We have received Paliser response,  and are very thankfull of your support .we expect the Paliser visit first week in January to resolve our concerns. 

     

  • Initial Complaint

    Date:12/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought this sofa at ******. We were told by the sales person that it is genuine leather everywhere a body touches it and it would not crack like phony leather. Well, everywhere you don't touch is completely cracked and peeling. * ****** ** ***** ******** ******* ***** ** ****** ** ****** ** **** ********* ********** ***** ******* *** **** ****** **** * ***** ***** 

    Business Response

    Date: 19/08/2024

    Hi *********,

    We are sorry to hear about your experience with your Palliser Furniture purchase from ****** Furniture.

    Our customer care team will be in contact with ******'s to gather additional information regarding your concerns, and a representative will be in touch with you at ********************* immediately following. 

    Thank you.

     

  • Initial Complaint

    Date:01/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased custom upholstered beds from Palliser Furniture. The upholstery used is flimsy, doesn't hold up, and is not as pictured online or in their catalogue. Since they dont accept returns, they sent out the beds knowing I'll have to take the loss. I have been reaching out since I received the beds and I was recently told that they won't do anything.

    Business Response

    Date: 19/09/2022

    Upon reviewing the complaint, we reached out to our customer service team. At this time they do not have any open complaint under this name and have been asked to reach out to the consumer directly to get more information. With more information they will be able to search for the original complaint and work with the consumer to  rectify the issues. 

  • Initial Complaint

    Date:06/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought some furniture on October 28, 2021. Paid over $4000. Within a couple of months, the electronic chair ($1799.00) we purchased started having issues. Springs kept coming undone, and there's a loud noise and a shift everytime the recliner goes up or down. We reached out and after weeks of back and forth there was a date set for someone to come look at it. No body showed up and now the person (Adam) we dealt with is not answering or returning any calls.

    Business Response

    Date: 24/05/2022

    Business Response /* (1000, 5, 2022/05/12) */ After reviewing the complaint the Customer service department was contacted to look into the complaint. They reached out to the technician team and have been in contact with Mr. *****. The understanding is that the piece will be picked up and taken to our local factory to be repaired before it is returned. My understanding is that this is to happen shortly with the hopes for a quick repair and turn around. Regards, Laureen ******* Insurance and Law Label Coordinator Corporate Services **********************************************************************************************************************************

Palliser Furniture Ltd. is NOT a BBB Accredited Business.

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