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Business Profile

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CAA Manitoba

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for CAA Manitoba's headquarters and its corporate-owned locations. To view all corporate locations, see

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CAA Manitoba has 5 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      With an emergency service like CAA, a consumer has the right to expect service for their payment. I purchased the membership on the night before a tow was needed, but counting on the need of their customers, they sell the membership with a delay to activating your membership. This preys on a person already in a stressful situation and forces them to cough up more than the cost of the membership to have an activation expedited. Why are they able to process a payment for a membership immediately but then give no reason for the delay in activation of membership? It is an unfair policy preying on need during an already costly situation. It's unethical. And I think as a policy this ought to be illegal. Are business ethics just a dream? I asked their reps for a justification for this practice and they could give none.

      Business Response

      Date: 10/02/2025

      Thank you for your feedback. It is never our intention
      to inconvenience our Members in any way, and we are sorry you had cause for
      complaint.
      One of our Member Relations Advisors will be
      contacting you soon to better understand the event.

      Feedback both positive and constructive helps us
      continually improve, so we sincerely appreciate you taking the time to share
      your experience and hope all future interactions will be positive ones!

       

    • Initial Complaint

      Date:03/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov 21, my sister and I had engaged CAA to plan a trip to Fiji and Australia. I had requested that CAA organize all my flights and only my sister's flight from Fiji to Australia. I had also asked them to book the resort in Fiji and the hotel in Australia along with transportation as required. My sister's portion to pay was **** dollars. We assumed that was her flight, accommodation and transportion. We shared accommodation so the cost was half. Upon leaving Fiji for Australia, we discovered that my sister's flight was never booked. She ended up having to pay for the last flight out of Fiji which was a first class ticket for $**** FIJI. This was the only option available to her.
      When I called CAA to investigate, the response was that it was my responsibility to discover their mistake and "too bad, so sad". I asked for a breakdown of costs so I could see if there was a flight included in what she was charged for as **** dollars was very high for what we recieved without a flight. I was told that the tour company they dealt with does not provide a breakdown. So I have no way to see what my sister paid for as CAA refuses to provide it. Resolution for me would be a detailed breakdown of the cost my sister paid to see what exactly we paid for. If we were severely overcharged or they forgot to book the flight but charged it, I want a refund. Such poor customer service. All they had to do is provide a detailed breakdown of what she paid and I wouldn't be going the route of a complaint.

      Business Response

      Date: 03/01/2025


      Thank you for your feedback. It is never our intention
      to inconvenience our Members in any way, and we are sorry you had cause for
      complaint.
      One of our  Member Relations Advisors will be
      contacting you soon to better understand the event.

      Feedback both positive and constructive helps us
      continually improve, so we sincerely appreciate you taking the time to share
      your experience and hope all future interactions will be positive ones!

    • Initial Complaint

      Date:30/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked with CAA for Miami Florida for April 5-12. The Regent rep was ****** Advised I was booking in South Beach Miami where all our excursions are & my tattoo appt. I chose the ********* *** ******* ***** *****. I paid & all was booked. ***** mentioned few times "Surfside" which to me is another name for beachside.

      Spoke to rude ***** at Regent office & she even agreed that at no point did ***** mention North Beach.

      We arrived & was wrong hotel.

      Called CAA Saturday morning. Said can transfer me to correct hotel but have to pay another $**** USD. I never made the mistake, ***** did.

      I wouldn't have booked N. beach where all planned was S. beach.

      My trip was ruined as all the excursions we had planned were in S. Beach which did not get to, due to commute from N. Beach.

      In emails, ***** was saying surfside which I thought was the lingo for oceanside. ** ****** *** ********** *** ******* ***** ***** ********* **** ** **** ** **** ********  I would never have agreed to a hotel in N. Beach.

      ***** even mentioned how close the hotel was to ***** *** where had my appointment . ***** even said "N. Beach" was never mentioned in any of the emails/phone calls with ******

      * *** ******* ** *************** ** ***** **** *** ****** ****** * * **** ******* ** **** ********* 

      Customer Answer

      Date: 02/05/2024

      I heard back from District Manager & we have a resolve and would like to close this claim.  Thanks so much. ****** *********

    • Initial Complaint

      Date:21/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction date: August 1st 2022
      CAA, as out travel agent, processed a charge to ******* ******* cruise line which included services (hotel, transfers) which were neither requested by us, or delivered. We stayed at an hotel booked through CAA and paid for our own transportation ( with one exception).
      The excess charges are between C$*******.
      Despite numerous emails, telephone messages and one face to face meeting, no resolution has been reached. CAA are yet to respond to our most recent request for an update on the situation.

      Business Response

      Date: 21/06/2023

      We sent a cheque out June 14, 2022 from our office in Ontario. 

    • Initial Complaint

      Date:05/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got CAA to install a new car battery. The guy came out, fiddled around in my car, slammed my glovebox shut and jammed it. It took several attempts by the dealership to pry it open. It is now broken and I am quoted over *** dollars to fix it. **** ** ******* **** ***** ** ***. ** *** ** *** * ***** ** **** *** CAA (R) says "oops we will be more careful next to me." ** *** ***** **** **** **** ******** * **** ** *********** ***** ****** **** ** ***** **** ******** ********. *** *** *** ***** **** ***** ***** ** *** ** **** ** *** ** **** ******** *** ******* Why do I have to ****** *** **** ** fix something I did not break?? My car was perfectly fine ***** *** ****** **** ******* ** **** ***** *** ** ***

      Business Response

      Date: 05/04/2023

      Good day, 

       

      Thank you for your feedback. It is never our intention
      to inconvenience our Members in any way, and we are sorry you had cause for
      complaint.
      One of our Member Relations Advisors will be
      contacting you soon to better understand the event.

      CEET

    • Initial Complaint

      Date:03/10/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday August 5/22 at 4pm my RV had a tire problem and had to be pulled over on a dangerous stretch of highway in Chilliwack, BC. A CAA agent sent my vehicle to a ******** that was unequipped to service my vehicle. She could have called an checked. It had to be towed to another location and was not looked at until Monday morning. This ********** cost me a considerable sum of money in hotels, cabs, etc. They refuse to even address the matter. I now want a full refund of my 2022 CAA membership dues as well as the $600 trip interruption reimbursement asap. Receipts were provided via mail to CAA over a month ago.

      Business Response

      Date: 03/10/2022

      Good day,

       

      Thank you for bringing this to our attention.

       

      Mr. ****** was in contact with us on Aug 9, 2022, for the same reason and was advised to submit a claim in writing. Which we never heard back.

       

      We will have someone from our member relations team contact Mr. ****** again to offer the same.

       

      Thank you,

       

      Adil ****

       

      Customer Answer

      Date: 03/10/2022

       

      ****** ******** *******


      On August 9 I was in a state of disarray due to the disastrous situation CAA had put me in due to extremely poor and unacceptable service. I'm so sorry if I may not have remembered as I was scrambling at great expense to myself.

      I look forward to their call.




      Sincerely,



      Robert ******

    CAA Manitoba is NOT a BBB Accredited Business.

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