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Find a Location

Sunset Roofing Ltd. has 1 locations, listed below.

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    Business ProfileforSunset Roofing Ltd.

    Roofing Contractors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    Vancouver, BC V6B 3M1
    BBB File Opened:
    24/8/2018
    Years in Business:
    6
    Business Started:
    1/7/2017
    Business Management
    • Levi Melanson, Director
    Contact Information

    Principal

    • Levi Melanson, Director

    Customer Contact

    • Levi Melanson, Director
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    27/05/2021

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    We signed a contract for this business to re-do our roof back in September 11, 2020 with a person name Levi from this company. He took our $5000 deposit and said he will start working, but shortly after he said that the weather is not good and that he will come back to do the job when the weather is better. Since Spring we have been trying to connect with him but no luck. We called and left multiple messages and text messages and still no reply. At this point we left messages for him saying we do not want his business anymore and just want our money back or else we will have to take legal action, still no reply. We have went to the police to try to make a claim but they do not deal with civil matters.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jin K.

    1 star

    18/02/2022

    I signed my contract on june 2021 to get the roofing done at Aug 30 2021. And paid $6000 as a deposit. And it has been ongoing nightmare. The date has been delayed multiple times. Finally we had date set on end of oct when the whether was great. And delivery truck came with material and Levi asked to pay the firat instalment of remaining which is about$9750 to supplier which sounded weird but I paid. Then material were dropped on the roof. However, levi did not send any roofer within promised dates. After 5 days passed, and we had to ask the materials taken off for safety reason. Then Levi made another promise that he would call me Jan 18 2022. So he booked the date for Feb 9. Same as last year, he asked me to pay the materials to supplier and I told him, I wont pay single dime unless I see someone on my roof. However, he keep ask me to call supplier and sort it out. So I called ***** ******* supplier and talked to Manager. He told me unless I pay the supplies they wont deliver. So, I had to pay for the supplies for it to start. Now the supplies on my driveway, No one on my roof. I would love to cancel this project with this company and find good roofer but I am afraid that I won’t be able to get my deposit back. I am just writing this email hoping to find some solution. We are also in the middle of selling house and getting new roof done was quite critical.

    Local BBB

    BBB serving Mainland British Columbia

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