Reviews

Review Details

• Review fromAndrea N

  Date: 11/06/2025

  1 star
  They advertise their products as veterinarian formulated and approved. I have serious doubts about that. I purchased ******** for my dog's IBS and sent her straight to the emergency room within one day. She actually takes herbs for IBS prescribed by her veterinarian/nutritionist and she neve had any issues. These herbs are not safe and would not recommend if your pet has been diagnosed with IBS. I also purchased ****-Ex and have not opened because I do not want to end up at the ** again. After I explained all the above, they are still not alerting other pet owners about this experience...and they want to refund 50% of the unopened product. I am not going to bother...sending to the trash. Be aware that these products might hurt your pets.

  NHV Natural Pet Products

  Date: 13/06/2025

  Hello, ******! Thank you so much for taking the time to share your experience with us and for trusting us with your precious furkiddos journey. We know how deeply you care, and it truly means the world to us that youve let us be part of their story.Every pet is wonderfully unique, and we understand how challenging it can be to navigate these complex situations. Our products are carefully crafted with natural, vet-formulated ingredients, but as youve so thoughtfully highlighted, each pets body can respond in its way. Your attentive care and dedication to your furkiddo's well-being shine through, and we are grateful you shared this with us.Please know were taking your feedback to heart and will pass it along to our team. We hope your little one feels better soon. All the best for both of you. ??

• Review fromSusan M

  Date: 24/02/2025

  1 star
  NHV products can make your pet sicker & co. offers zero refunds & erases neg. reviews!I got 4 diff products to help cats build up immune system re: their health issues. Products all stated would do this and clearly stated all products can be used together without any side effects. I opened all 4 products, giving only 1/2 dose to start & it caused ******************* in all cats. I went to site to post my honest neg. review and it was immediately erased when I hit submit (*** gave no reply as to why). Explains why ONLY POSITIVE reviews on their site & when I did searches saw others post their neg. reviews were removed as well. Also found that ****** isn't allowing them to sell with them anymore either & reviews were only 3.5 stars (while ***'s site is ONLY ALL 5 stars!?) ***'s response told me to see my vet if cats have illnesses as their products don't cure =I didn't buy to cure, I bought to help build up immune etc. as products stated. I KNOW what my cats have or I wouldn't have known what to buy & my cats NEVER had ******************* before giving sm. dose of their product which cats also HATE taste of so good luck having to force feed their 'herbal mixes' down their throats in the first place! *** offers 'no refunds on open bottles' & sealed returns get BOTH WAY ship cost w/15% restock fee deducted! Contradictory to what website says: that all products can be given together w/o side effects, NOW they tell me to 'give only 1 at time' =had they of stated THAT on site I never would have opened ALL 4 bottles which exp. after ONLY 6 mo! If dosing all separate, all will exp before use! I lost close to $200 on 4 now open useless bottles. Co. claims they are in the bus. to help pets, yet won't stand behind what they sell at all, posts misinformation that products ok to give together then changes mind if your pets do get side effects! and instigates lies by banning any neg. honest reviews, while only refunding unopened product less 2 way ship and 15% restock costs! "F-"

  NHV Natural Pet Products

  Date: 25/02/2025

  Hi *****,We're sorry to hear your kitties are having difficulty with the supplements. It's understandable to feel frustrated, and we're here to assist you promptly. ??Our herbal supplements are 100% natural and formulated by veterinarians for safe, long-term use. They are rigorously tested for quality and safety.When introducing new supplements, it's essential to allow your pets time to adjust. Starting with half the recommended dosage is a good approach. We strongly advise introducing one supplement at a time and administering it with food to prevent any digestive upset.Please note that our supplements may have a noticeable herbal smell that some kitties find strong. Mixing them with food with a strong smell or a preferred treat is an effective way to make them more appealing.According to our product labels, 25 drops equal 1 ml, but the dropper may vary. For storage, please remember our supplements have a shelf life of six months after opening, as outlined on our website and product labels.We offer a free 15-minute video consultation with one of our veterinarians, who can address your specific concerns and help you develop a tailored regimen for your ********** for our refund policy, we adhere to industry standards for health supplements, which means we cannot accept opened bottles for refunds due to quality and safety regulations. We're committed to helping you navigate the use of our supplements effectively.Wishing you and your kitties all the best. ??

• Review fromFred C

  Date: 08/02/2025

  5 stars
  I have a nine year old Yorky mix. I rescued him last December 2023 When I got him he has a collapsing trachea, I took him too many vets looking for help , and every one of them wanted to give my dog opiates . They wanted to mask the problem and drug my dog. I found *** company , called them , and found them very knowledgeable.I ordered their trachea kit , and after a little more than two months , **** my Yorky hardly hacks at all , where as before this treatment he would be hacking at any little excitement, or being out in the cold. I thought a couple of times I would loose ****** a matter of fact it has been 12 days today that he has not had a hacking incident. Plus he is out there running a little with the other dogs.If your going to try their products you must have patience , these are not drugs that are going to mask the problem.This trachea kit that I am using also addresses the heart liver and kidneys which no other Vet I went to ************ my opinion , This is a good company *******************

  NHV Natural Pet Products

  Date: 10/02/2025

  Thank you for sharing your heartfelt experience with us! We are so glad to hear that **** is doing better after using our supplements. Your dedication to finding a solution for ****** collapsing trachea is truly commendable. Its wonderful to learn that our team's knowledge and support made a difference in his journey. We understand how challenging it can be to navigate health issues, especially when it comes to our furry friends.Patience is indeed key when trying natural supplements, and we appreciate you highlighting this important aspect for other pet parents.We wish you and **** continued success on this path to health and happiness! If you have any further questions or need assistance, please dont hesitate to reach out. ????

• Review fromMelissa S

  Date: 11/12/2024

  1 star
  I purchased Tumiflora and Planteriris. over a month ago. Since giving it to my cat as directed she has absolutely NO IMPROVEMENT! I called to ask for help all they said was to double the dose, nothing else. It's also really difficult to get her to eat it, she won't eat it in her wet food so I have to force it down her throat. I called again to maybe get a refund or have a vet speak to me and they wouldn't offer anything. I tried to set something up on the website to speak to a vet-supposedly it's a free service they offer- but never heard back from them. (Also total lies)Do your pet a favor and your wallet and stay far away from this company. This place is a total scam. How sad to make a profit off of poor fur babies and their hardworking owners.

  NHV Natural Pet Products

  Date: 13/12/2024

  Hello, *******!Thank you for sharing your experience with us. We are truly sorry to hear about the difficulties your little one has been experiencing with our products. Her health and comfort are important to us, and it is concerning to learn that the supplements did not provide the relief you were hoping for.We could not find any records for ourFREE 15-MINUTE ONLINE VIDEO CHAT associated with your name or e-mail apart from the order on Nov 6th #********* you mentioned, this video chat is with one of our veterinarians who can discuss alternative solutions that may better suit her needs. We can also provide guidance on how to administer the supplements easily. ????We hope to see you soon, and continue giving support to you and your little one.

• Review fromS. R.

  Date: 30/11/2024

  1 star
  I purchased pet products for my dog two days before black Friday. My order was held and not shipped. I was contacted at 1 pm the day before Thanksgiving 2024 to confirm the order because I was a first time customer. I confirmed the order. At 8 am the next morning g I received an email saying if you order 2 or more bundles you get a 3rd free. I checked to see if my items shipped and they had not yet shipped. I received a call later that day saying my items shipped but the website still confirmed my order had not shipped. I was contacted a 3rd and forth time from different employees and the president of the company directly telling me they will not honor the black Friday special, bor could I cancel the order and rebuild even though the order had not shipped. They refused to just ship the 3rd item free and honor the black Friday special. The last email specifically said they would only honor items purchase within 1 hour of the sale. So be warned that if ordering from them they will not compensate you for orders less than 24 hours before a sale and they will not let you cancel even if your order hasn't shipped. I'm a first time customer purchasing 2 bundles and this is the treatment they feel is appropriate. So when I return the items I was told I would get hit with shipping g fees in addition to restocking fees that could amount to well over $50.00 or more.

  NHV Natural Pet Products

  Date: 02/12/2024

  Hello ******,Thank you for reaching out and sharing your concerns with us. Our intention is always to provide the best experience possible for our valued customers.Your order was placed just before the Black Friday sale began, which is why the promotion was not *************** are the details of your order:Order #: ****** Order Date: November 27, 2024, at 8:07 am At the time you contacted us, you hadn't received the shipping confirmation yet. However, our system showed that it was already processed, which is why no changes could be made. This is due to a synchronization time between our systems, but rest assured, our clients receive the shipment confirmation via email once everything is aligned.If you decide to return the unopened products, we will ensure the process is as smooth and straightforward as possible for you.We hope your little one starts feeling the benefits of the herbs soon. ????

  S. R.

  Date: 05/12/2024

  Well that's unfortunate that the company would say that since the order was not confirmed until the day before Thanksgiving. It was only confirmed after their employee "*****" contacted me at home otherwise the order would not have shipped and at no time during conversations back and forth was a black Friday sale mention especially since I was purchasing a large amount of products specifically on sale within less than 24 hours. I've decided to cancel. I will be charged a restocking fee and also charged for shipping even though the shipping was free. I can send the time stamped email if you'd like.

• Review fromRhonda G

  Date: 02/10/2024

  1 star
  Regarding the product "get over it". My cat does not seem any better since taking (kinda worse) and I do not like the fact that they don't list all of the Ingingredients. No, they wish she was she about it.They say it contains a proprietary master blend, including sangre, de Grado and Mucura.But what else has it got in it? Customers have a right to know.I am not using this anymore.And I will not recommend it to anybody

  NHV Natural Pet Products

  Date: 04/10/2024

  Hello, ******! We are truly sorry to hear that your cat is not feeling well. After conducting a thorough search, we have discovered that the product "Get Over It" does not belong to NHV Natural Pet Products; it is actually from the company "***********."For the past 25 years, we have been providing herbal supplements for pets that can address approximately 150 different conditions. We have received outstanding feedback from the natural healthcare community regarding the efficacy of our products, including support for viral and bacterial infections. We believe we may have some options to provide comfort and support for your cat during this difficult time.Please do not hesitate to reach out to us if you require any assistance or guidance. We are here to support both you and your beloved pet throughout this challenging journey. ????

• Review fromJason C

  Date: 12/08/2024

  1 star
  Shipping is painfully slow. I've waited two weeks for my package, and requested a refund, as the window they provide for maximum dispatch -- 9 days -- had elapsed. I sent several email requests for a refund, and they ignored my messages. But their products didn't help my dog with his health conditions anyway. Their products are ineffective and overpriced. I will never purchase from this company again.

  NHV Natural Pet Products

  Date: 13/08/2024

  Hello, *****!Thank you for your feedback.We want to clarify that your order was shipped on the same day, and the delivery time frame was under the shipping method you chose upon purchase: **** 3-9 business days.Let us give you the breakdown:Order placed:Jul 2nd Order shipped:Jul 2nd Order delivery: July 10th (6th Business Day).Your order was delivered on the 6th business day. So, in the time frame.Regarding the effectiveness of our products, we're sorry they did not meet your expectations. We stand by the quality of our products but understand that they may not work for every pet's needs.We have not received any emails regarding the return request.Please contact our customer service team directly so we can address your concerns.Your satisfaction is important to us, and we want to make things right.????

• Review fromVanessa C

  Date: 09/08/2024

  1 star
  I had purchased milk thistle from NHV natural pet products.Before I even received my Delivery of their product I unfortunately had to put My dog to sleep.I contacted the company to find out how to return their product without even opening up the box that they shipped the product in.I tried many times to contact them through their email, but it would never go through so I called the company and spoke to a customer service representative.I was told when the product arrives to send an email to the returns department.Today the product that I ordered was delivered and once again, I was unable to send an email to the email that they provided to me.So I did call and I spoke to the same person. I did originally who processed everything and sent me an email..When I receive the email, I saw that they were looking to take An almost 7 dollar fee for restocking the product, they were charging me over $16 for the postage that it cost to send me the product and then they expected me to pay return postage.So basically, I was receiving $32 and change for a $55 in change product and then had to pay postage to return it.I understand that some companies need to have this in place but when something like this happens and their pet passes away, they should make an exception.After a few emails, back-and-forth exception.Im guessing its more important to make money off of grieving pet owners than to eat a little bit here and there.I will never buy another product from them again.

  NHV Natural Pet Products

  Date: 13/08/2024

  Hello, *******!We offer our deepest condolences for your loss. We understand that losing a beloved pet is an incredibly difficult experience, and we genuinely sympathize with your pain during this challenging time.We regret any inconvenience caused by our return policy, especially given the circumstances. It is our genuine intention to assist our customers, particularly in times of need.We acknowledge that you were unable to utilize the product with your beloved pet, and our hearts go out to you. ??If you have other pets, rest assured that the products are safe for use, even with healthy animals, as they contribute to supporting the immune system and providing antioxidants. You may also consider donating the product to a shelter or a friend in need.We receive inquiries from many pet owners who are seeking holistic solutions to support their unwell pets. Unfortunately, in some cases, pets may pass away before using the supplements due to the advanced nature of their condition.We understand the depth of your situation and, if it were possible, we would extend refunds to all pet owners. We genuinely empathize with the loss of a furry family member.Take good care ????

• Review fromJeannette M

  Date: 08/02/2024

  5 stars
  Amazing products, I rescued a feral cat and these products helped him recover and give him a healthier longer life

  NHV Natural Pet Products

  Date: 09/02/2024

  Thank you so much for taking the time to share your experience with our products. We're thrilled to hear that our products played a role in helping your rescued feral cat recover and enjoy a healthier, longer life. It's heartwarming stories like yours that motivate us to continue providing top-quality products for pets in need.If you ever need anything else for your furry friend or have any questions, please don't hesitate to reach out. We're here to support you and your pet every step of the way.

• Review fromRaina R

  Date: 02/11/2023

  1 star
  I wish I could give zero stars. This company has no ethics and will steal your money. I recently brought their products for my cat and when I showed the ingredients to the veterinarian they suggested against using it. I never used the product, the seal has never been broken. I contacted customer service to return the item and receive a refund I original paid $173.71 for the product, but they will only refund me $112.07! This is absolutely outrageous and I will never recommend this company or their products.

  NHV Natural Pet Products

  Date: 03/11/2023

  Hello *****,Thank you for your feedback, it is genuinely appreciated. We have looked into your concern and can break down the details for you here. The full amount paid was also the overnight shipping you had chosen for your order. Shipping fees are non refundable as these are paid directly to the courier and they provided the service paid for. The product cost was $131.85. All returned products are subject to a 15% restocking fee. The amount deducted from the product cost is $19.78 making your end refund a total of $112.07. This is the return policy and is posted on every page of our website and is also emailed with the confirmation email upon placing the order. We wanted to take a moment to explain our return policy: the 15% restocking fee is included as a part of our return policy in our efforts to keep the cost of our products as low as possible for all our customers. We are a small business and we are charged by our warehouse for items returned to be unpackaged, re-entered into the system and placed back into stock. We have not built this cost into the pricing of the as we strive to provide a high quality product while still ensuring its affordability. We hope that this is something that we can change in the future as we continue to grow. If you have any further questions regarding our return policy, please do not hesitate to contact us.