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          Downtown Kia has 1 locations, listed below.

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            Business ProfileforDowntown Kia

            Car Dealers
            BBB accredited business

            Additional business information

            Additional Info:
            The businesses Downtown Kia and Kia West. share the same president Mark Ahnert. To read the Business Profile of Kia West, please go to: https://www.bbb.org/ca/bc/coquitlam/profile/new-car-dealers/kia-west-0037-1227551
            See all additional business information

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            8 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/12/2019

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Downtown Kia is the newest Kia Dealer in Vancouver. Featuring a comfortable indoor shopping experience and a beautiful showroom with the newest Kia models on display. Located at 2430 Burrard St, Vancouver, BC V6J 5L3. They invite you to come take a look at what they have to offer.

            Business Details

            BBB File Opened:
            15/11/2019
            Years in Business:
            4
            Business Started:
            10/10/2019
            Business Incorporated:
            6/11/2019
            Accredited Since:
            4/12/2019
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Business Management
            • Mark Ahnert, President/Director
            • Rob Backman, General Manager
            Contact Information

            Principal

            • Mark Ahnert, President/Director

            Customer Contact

            • Rob Backman, General Manager
            Additional Contact Information

            Fax Numbers

            • (604) 416-2195
              Primary Fax

            Email Addresses

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/02/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            My dad and I bought a 2019 ****** ***** hybrid ** from downtown *** on 31st January, 2024. Car was in working condition and had no problems during the purchase and we were assured everything is in working order, inspected for safety and car has been serviced from ****** dealership. We got the car. After the keys were handed to us, we started the car and noticed 6 bluetooth devices in the system of the employees which said the car has been in use at the dealership. We took the car home and the first day there was a tire pressure fault which was disappointing as it shouldve been checked before handing over the vehicle to us. Second day morning we noticed there was damage on the right side of the front bumper which had been spray painted but now exposed due to rain. We have pictures too before purchase that are clearly visible which made us question their honesty. Second day evening the engine light comes up after driving it close to 100 kms which left us broken and betrayed. We were convinced the caution lights had been reset before purchase. Next day(Feb 2nd) we drive up to the dealership and confronted the staff at present and Rob dealt with us as he's the manager. We requested a return of the vehicle as we couldn't trust this car anymore but were denied even though we purchased it 2daysback. We were offered a free inspection and service of the issue instead which we finally agreed to after spending 2 hours going back and forth with Rob that we do not trust the car. It was away for almost 2 hours in their service centre and got it back with no caution light. Rob assured us it won't happen again and you won't have to drive 50 kms to us to get it checked because we live in surrey. Today, feb 5th, the engine light came up again after 160km drive and we feel it had been reset that day. We have had enough and would like to return this car and receive a refund of our down payment as we feel we have been ******* ***** Please resolve this before we take further action.
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            Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB serving Mainland British Columbia

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