Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:30/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Blue Chip Painting Inc painted our house at the end of June 2022. We noticed some bubbles on the siding in early August, We emailed Jeremy D*****, President of Blue Chip Painting on August 10 and attached a photo of the largest bubble. We requested that this be repaired. He did not reply. We emailed again on August 15 to Jeremy D***** and the info email address for the company and again there was no response. We emailed a third time on August 17 and again no response. On August 25, I left a voice mail message on Jeremy D*****'s cell phone and again there was no response. I have copies of the emails and a voice memo on my phone of the message I left. There is also an area on the fascia where the paint bubbles and peeled off. We were able to have assistance to apply some paint to the exposed wood, however, this needs to be properly painted. We would simply like this to be corrected and are extremely disappointed that Blue Chip Painting has not attended to these repairs.
Business Response
Date: 20/09/2022
We have reached out to the customer directly and resolved the issue. There was an issue with the underlying coats of paint that caused some bubbling in our paint. We have dealt with the bubbles and the customer is happy.Customer Answer
Date: 22/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******
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