Business ProfileforGlobal Plumbing, Heating and Gas Fitting Ltd.

Formal Complaint Regarding Plumbing Service and Billing Dispute I am writing to express my dissatisfaction with the recent plumbing service provided by Global Plumbing Company. I find the approach taken to be unprofessional *** ******* *********, and I am requesting a refund of $1500 CAD.Date of the Transaction: July 7, 2023 Amount Paid: $1725.70 CAD Nature of the Dispute:Ineffectual Repairs: On July 6th, I reported a water filter seal leakage issue and to Global Plumbing. The plumber, *** came on July 7th. The repair conducted by him was ineffective, as the seal continued to leak even after he replaced the water filter. The original filter's impurity filtration component which he mentioned should be replaced was not removed, causing the continued issue. The kitchen water filter remains unusable.Excessive Repair Charges: *** arrived around 10:30 on July 7th and completed the repair by 1:30 PM, including 45 minutes travel time. However, I noticed an exorbitant labor fee of $715 CAD on the invoice, along with additional charges for travel time and emergency service. The labor fee is not reasonable for a such basic water filter replacement work.Material Fee: Global Plumbing charged $675 CAD as a material fee including 2 water filter and 2 valves. The the **** *** ******** ***** WATER FILTER retails individually between $80 CAD to $100 CAD. They refused to provide receipts, citing bulk procurement. The material charges seem inflated compared to retail prices for individual items.**** ** ************ ** *********: The quotation process lacked transparency. During the inspection, *** verbally mentioned a lower cost around 700 CAD, but later he insisted on installing two water filters instead of one filter of our former placement without proper explanation. The final quote significantly exceeded the initial estimate.Resolution Requested:I request a refund of $1500 CAD ** ************ * * *