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          Window Mart Inc has 1 locations, listed below.

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            Business ProfileforWindow Mart Inc

            Window and Door Installation
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.33/5stars

            Average of 27 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/5/2016

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This business states that Window Mart provides windows and doors in Alberta, Saskatchewan, and Ontario.  The business specializes in high-quality and energy-efficient windows and doors.

            Business Details

            BBB File Opened:
            26/4/2016
            Years in Business:
            11
            Business Started:
            1/2/2013
            Accredited Since:
            9/5/2016
            Number of Employees:
            9
            Hours of Operation

            Primary

            M:
            8:00 AM - 6:00 PM
            T:
            8:00 AM - 6:00 PM
            W:
            8:00 AM - 6:00 PM
            Th:
            8:00 AM - 6:00 PM
            F:
            8:00 AM - 6:00 PM
            Sa:
            9:00 AM - 5:00 PM
            Su:
            Closed
            Business Management
            • Yury Timofeev, Co-Owner
            Contact Information

            Customer Contact

            • Yury Timofeev, Co-Owner
            Additional Contact Information

            Email Addresses

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            13/03/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Window Mart's conduct with us has been unprofessional and demonstrably fraudulent. The character limit prevents me from listing every instance of unprofessionalism, therefore this is a summary of only their most offensive behavior. After a sales representative comes to measure for the new windows, he insists a deposit of $1542.45 be made in cash or e transfer, as the company does not accept credit cards. Months later, after countless more unprofessional interactions, this same sales representative then demands the full final payment before delivery or installation, again, demanding cash or e transfer, Claiming that it's in the contract. However, the contract explicitly states the balance will be paid "upon satisfactory completion of the installation". I also found out that the company does, in fact, accept credit cards. I can only speculate as to why salesmen would be instructed to lie to us and demand cash, likely so customers cannot dispute charges. At this point, Window Mart's unprofessionalism has reached a point where I no longer trust them with the installation. I propose buying just the windows from Window Mart and having them installed by a third party or myself. I ask them to confirm the dimensions of the window so I can plan the installation. As I now suspected, the windows were too large. Our house is a log home, and window installation differs from that of a conventionally framed home. it's clear that window mart did not know this. I contacted them asking them to refund our deposit since the windows were incorrectly sized, and the sales manager immediately threatened to sue us for the cost of the windows. I responded with an email detailing the correct installation practices and how their window dimensions didn't comply, and they have since ceased all contact. Window mart has charged us a deposit under the provably false pretense that they had the knowledge and expertise to perform the construction and installation of our windows. This is fraud.
            Read More

            Customer Reviews

            27 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jade B

            22/02/2024

            Great service, great installation, windows turned out amazing, would recommend

            Local BBB

            BBB Canada's Northern Capital Regions and Quebec

            BBB Reports On

            BBB reports on known marketplace practices.

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