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          Lock Surgeon has 1 locations, listed below.

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            Business ProfileforLock Surgeon

            Locksmith
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 15/7/2022

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            6/6/1994
            Years in Business:
            35
            Business Started:
            1/1/1989
            Business Incorporated:
            1/1/1989
            Accredited Since:
            15/7/2022
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            18
            Alternate Business Name
            • A AB. Lock Surgeon Ltd.
            • Lock Surgeon
            • A AB Lock Surgeon Ltd
            Business Management
            • Pat Frick, Owner
            • Josh Frick, Operations Manager
            • Jeanne Frick, Controller
            • Gabrielle Beachamp, Human Resources Manager
            Contact Information

            Principal

            • Pat Frick, Owner
            • Josh Frick, Operations Manager
            • Gabrielle Beachamp, Human Resources Manager

            Customer Contact

            • Gabrielle Beachamp, Human Resources Manager
            Additional Contact Information

            Fax Numbers

            • (780) 448-0226
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/06/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I called the Lock Surgeon to arrange for them to fix my front door which was not working properly. I couldn't be there at the time so my mother was there to let them in. I was told the cost would be $149.00 for the service call but I asked them "Why so pricey"? They replied that the driver had all sorts of costs like the truck, tools, parts, etc... I said OK. He showed up and looked at the lock. He said he didn't have the part and would have to go back to his shop for the parts. He fixed absolutely nothing. When it came time for payment, he charged the $149.00 + $97.50 + GST = $258.83 total. My mother was unaware and paid it on credit card. Still - nothing was fixed. We called a family friend (we should have in the first place) and his "quick fix" was using tape. Yes, tape. And it works now. I called the the company (Lock Surgeon ************) this morning and spoke with *****. She was very offensive and not willing to discuss this issue at all. I want a credit 97.50
            Read More

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Richard S

            07/03/2023

            When i called their automated message indicate that there would be a $129 callout fee which i was ok with. However, what they failed to mention was that there was a minimum $195 fee to do any work. so in reality the minimum cost for them to do anything is $324.00 the scope of the work needed was about 10min (their tech did it in about 5min). Yes I could have declined the work, but i was already in for the $129 so i was already committed. At any rate their messaging is fraudulent as the imply something that isn't true - they also indicate that Quotes are free - but how can it be free if there is a $129 fee to come regardless of whether any work is done. and they don't tell you that there is a minimum charge of $195. This is a terrible business practice and as stated I believe it is fraudulent and unscrupulous!

            Lock Surgeon Response

            16/03/2023

            Hi Lock surgeon runs an extremely professional business and is very clear and transparent with pricing. The people answering the phones are professional project coordinators. They are not locksmiths and therefore can not give pricing over the phone besides the service call to site. Yes our automated message that every customer listens to indicates there is a $129 travel fee. It lists what this fee covers - vehicle, tool, gas, insurance, trained technician time to site. Its then goes on to say: "Specific concerns can only be addressed by a technician on site. please discuss pricing with service technician on site. This clearly indicates there will be additional costs. How much we do not know until an assessment is completed.It also mentions that while Quotes are free. There is always travel to site fee. This travel fee covers the costs listed above. We could not possibly be any clearer.The quote is free - the professional technician with many years of apprenticeship training meets the customer on site, reviews issues with customer, provides solutions and a quote to go with them. Customer is not charged for this time = Free Quote .The customers complaint has no validity to it. Thank you,

            Local BBB

            BBB Canada's Northern Capital Regions and Quebec

            BBB Reports On

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