Business ProfileforAlberta Wholesale Fireplaces Ltd.

This summer I went to Edmonton to visit a number of wood stove retailers. After getting a number of quotes and considering the various stoves available I chose to go with AB Wholesale Fireplaces. I knew I wouldn’t be ready for an installation till late September/early October so I chose to make a deposit to reserve a stove that was already in the warehouse rather than possibly deal with supply issues later on. When I visited the store on July 6th, I met with ***** ******, the *****. At the time he told me no deposit was needed, but, as mentioned, I wanted to reserve a specific stove so inquired by email regarding a deposit on July 25. In response, ***** emailed me, “Send me your address for install, I will tag the stove sold. $1000.00 deposit call with cc (credit card).” As a customer I chose to trust *****. Then I got an email back that same day showing Invoice No. ***** showing my card had been charged $2,140.00. I was floored! I didn’t know what to do. In the end, at the time, I did nothing. On Sept. 9 I contacted ***** by email agin, to confirm the hearth dimensions needed to meet code for the stove. In that email I mentioned his previous actions with my credit card and asked that he please not use my card again. His response was “Sorry will not happen again” Yesterday, Sept 28, my wood stove was installed. Today, without calling, or emailing, or sending me an invoice, ***** again accessed my credit card, this time for just over $5,600. He did not ask. I did not authorize him to use it. This is a horrible breach of consumer trust! I was planning on using money from a different account. I also have a question regarding his invoice. I contacted ***** this afternoon. No answer. Instead he sent a text saying “Sorry, I can’t talk right now.” He did not call me back. I am reaching out to you as he is a *** member. I am also reaching out to ****. I want the monies, essentially stolen off my credit card, returned. Thank you for your time.