Business ProfileforWindow Mart Inc.

On April 4,2023 Window Mart Installed a back entry door to our house that was under contract with them. We also paid to have a stormdoor installed that we were to provide.We paid before the isntallation the full amount. I bought a 32" storm door from ********** under the advisement of the installer for the correct size. . Window Mart Installed the storm door. I also bougt a handle system from **********. On April 13,2023. I sent Window Mart an email saying the storm door would not stay closed and could they recity the probelm. I also said that they did not install a strikerplate for the latch to catch. ********** has since told me that there never was a striker plate with the type of handle I bought. Window Mart said the installer told me a part was missing and that was not true. I was nevert told that a part was mssisng or I woud have retuned the handle immediatley and secured another one. This type of door latch catches a part of the trim.They installed the door and the storm door does not catch the trim. Window Mart sent me an email on April 14,2023 saying that for **** they will come out and do the hopefully necessarily install a door handle with the necessary parts. All the parts are here but the trim is outside the latch's catching ability.