2016 Success Stories

January 11, 2017

Marlborough, MA - The New Year is finally here. While many people are starting to brainstorm how to go about their New Year's resolutions, Better Business Bureau Serving Eastern MA, ME, RI, & VT (BBB) is taking a moment to reflect on the positive progress of our new BBB Accredited Businesses of 2016.

Pathfinders Snowplows

“[BBB Accreditation] gives the company more high-quality recognition and gives the customers a hot lead of security into their investment,” said Rob Hone, President of Pathfinders Snowplows (pictured left), a BBB Accredited Business since November 2016. “We put dependability into our products and having a BBB Accreditation will only add more assurance to our customers.”

In 2016, BBB welcomed over 1,000 new Accredited Businesses. For each and every business, BBB provides a personal meet-and-greet at the business’s location with a member from their BBB’s Community Relations Team.

One of the main focuses of the Community Relations team is to help all BBB Accredited Businesses take full advantage of the numerous benefits included in BBB Accreditation. This includes ordering BBB branded products that best suit their business needs, taking photos of their business or job sites, creating a website for their business, gathering content for their Business Profile, filming videos to showcase who they are and what they stand for, and answer questions on how to best market their business.

“It is our job to serve as a face of the organization and make the businesses feel as though they have someone they can communicate with when they have an question about their BBB benefits and any of our free programs, as well as our general services,” said Amy Schram, Community Relations Specialist for the local BBB. “Being able to travel throughout our expansive four-state service area and personally meet with each and every Accredited Business brings a sense of community and connection for the businesses.”

We talked with the Community Relations Team about the Accredited Businesses they have worked with this year and would like to applaud the businesses that have ensured trustworthiness and credible standards for their customers by becoming BBB Accredited in 2016:


Top 1,000 Most Inquired About Businesses

What is an inquiry you ask? An inquiry is when someone checks out a business and reads it’s BBB Business Profile. When the community searches for a business on bbb.org, it is recorded in the “Top 1,000 Most Inquired About Businesses in Eastern MA, ME, RI & VT” -- a frequently updated list of the businesses that receive the highest number of searches on our website. A few of our new Accredited Businesses made the list in 2016.

Corbett Creek Kennel

BBB Accredited since February of 2016, Financial Independence made our “Top 1,000 Most Inquired About Businesses” with 836 inquiries. Other newly Accredited Businesses in 2016 that made the list included Corbett Creek Kennel (pictured rightwith 401 inquiries, MuniciPay LLC with 347 inquiries, Ally Motors with 292 inquiries, and ROCK Development, LLC with 282 inquiries.  


Customer Reviews Views

BBB reviews each Customer Review to determine that the marketplace interaction occurred by forwarding the review to the business to confirm the reviewer as an actual customer. Both the business and reviewer have the opportunity to submit comments on the review and the review is posted to the business's BBB Business Profile.

Customers can leave reviews for Accredited and non-Accredited Businesses on BBB's Customer Reviews Page where they are open to the public for viewing. A few of our newly BBB Accredited Businesses earned a high number of views on their Customer Reviews Page this year.

BBB Accredited since April of 2016, Ally Motors had the highest views for a newly Accredited Businesses on their Customer Reviews Page with 176 views. Gale & McAllister PLLC also had a high number of views with 159 views.


Website Views

When a business becomes BBB Accredited, they are offered a free (mobile enabled) website created by BBB. These sites are monitored every time a customer views a business’s website.

BBB Accredited sinceFebruary of 2016, H & K Excavation, LLC. had the highest website views for new Accredited Businesses with 633 views. Other newly BBB Accredited Businesses that had a high number of views included Marc Sylvia Public Adjuster with 611 views, Gray Home and Business Services with 571 views, and RI Property Solutions, LLC. with 554 views.


These are just a few of the thousands of new Accredited Businesses in 2016 that made the step towards creating an ethical marketplace where buyers and sellers can trust each other. Click here to learn more about how your business can benefit from BBB Accreditation in 2017.   

For more information you can trust, visit us at bbb.org/boston or like us on Facebook.


The businesses mentioned in this article are not being promoted by BBB in any way, but included in the statistical findings observed in our 2016 database.

Blue Core Reporting Engine - 1/1/16-12/31/16 


ABOUT BBB:  For more than 100 years, Better Business Bureau has been helping people find businesses and brands they can trust. In 2016, people turned to BBB more than 172 million times for BBB Business Reviews on more than 5.3 million businesses, all available for free at bbb.org 

The Council of Better Business Bureaus is the umbrella organization for the local, independent BBBs in the United States, Canada and Mexico, as well as home to its national and international programs on dispute resolution, advertising review, and industry self-regulation. BBB Serving Eastern Massachusetts, Maine, Rhode Island and Vermont was founded in 1920.
Paula Fleming is Chief Marketing & Sales Officer for Better Business Bureau Serving Eastern MA, ME, RI & VT.  Find Paula on Google+.