Find us on Google+
Educational Consumer Tips

Domain Name Services

Author: Rachel Gelb
Category: Service

The Internet is a vital resource in our society, therefore, it is important when purchasing a domain name that it will be easy to find and navigate. These factors depend upon the registrar where the domain name is purchased. The domain name is reflected in its registrar; when the registrar provides direct and fast service, so will the purchased domain name.  

Tips for Finding a Domain Name Service:

Look at Different Registrars.  Searching domain name registrations online will provide many links to buy a domain name. Make a list of a few of the registrars and investigate them at Look for registrars that are accredited, in good standing, and do not have many complaints. It is important that the registrar is easy to contact and responds quickly; this will be helpful if there are any questions or problems.

Check for ICANN Accreditation.  ICANN, the Internet Corporation for Assigned Names and Numbers, gives accreditation to registrars after their applications are accepted and they sign an agreement. These registrars pay an annual fee. ICANN accreditation assures consumers that when they purchase a domain name from the accredited registrar, the domain name will officially be part of the Internet. Only purchase domain names through registrars that are ICANN accredited.

Carefully Review the Contract.  Each registrar policy is different. When registering, make sure you will be the owner of the domain name. The domain should list you as the administrative and technical contact. This allows customers to have full control over the domain name. Some registrars have the right to take away the domain name if being used for spamming or illegal intentions. Make sure the registrar allows customers to transfer services to another registrar if they are unhappy. It may cost a small fee to transfer domain services.

Check Out the Prices.  Compare costs of buying a domain name at different registrars and look at the time period the domain name is owned. Look for a registrar that is known for good customer service and is easy navigate; not just one that has the cheapest price. On occasion, a .org or .net name could be less expensive than buying the .com version. Be careful when purchasing the domain name for longer than one year. If the registrar does not provide good service or goes out of business, you do not want to be restricted or left with an unhosted domain name.  

Pay Online.  Paying with a credit card or through PayPal is the best method. Customers cannot use the domain name until payment has been received and cleared. Paying online allows customers faster access to the domain name that has been purchased.

About the Author: Rachel Gelb is Communications and Marketing Manager for BBB serving Eastern Massachusetts, Maine, Rhode Island and Vermont. Find Rachel on Google +.

Questions and Comments

Question Submitted 7/8/2014

Where on your website is the legal statement that a website is not involved in trademark infringement or theft of intellectual property?

BBB's Answer:

BBB policies are located in the footer of

Question Submitted 8/19/2014

I own a domain name on ****** ******** ** *******. It is not yet an active site, and the contract expires today, August 19, 2014. I don't want to pay for the renewal after seeing the BBB evaluation of **** listed as an F. How do I switch to a different registry? Do I let the domain contract expire today and then at 12:01am purchase the domain name on the ICANN accredited Domain Registry?

BBB's Answer:

I would contact the business and ask them how to transfer your domain to a new registrar. 
Views expressed on this page are those of the individual author and do not necessarily reflect the views of Better Business Bureau.

Rate this tip

Rate this tip by choosing the stars below.
Average Rating:

Submit a Comment or Question on this tip

(Name that will be displayed to the public)