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          Find a Location

          New England Water Heater Company, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforNew England Water Heater Company, Inc.

            Water Heater Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/19/2012

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            New England Water Heater Company offers the sale and rental of residential water heaters. Rentals include use of tank and repair services if needed throughout the term of rentals. 

            Business Details

            This is a multi-location business.

            Find a Location

            New England Water Heater Company, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              10/4/1988
              Years in Business:
              36
              Business Started:
              1/1/1988
              Business Incorporated:
              8/6/1999
              Accredited Since:
              11/19/2012
              Type of Entity:
              Corporation
              Number of Employees:
              10
              Business Management
              • Mr. Chris Doremus, President
              Contact Information

              Principal

              • Mr. Chris Doremus, President

              Customer Contact

              • Mr. Chris Doremus, President
              Additional Contact Information

              Fax Numbers

              • (888) 298-0426
                Primary Fax

              Email Addresses

              Customer Complaints

              5 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/15/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Water heater is rented through this company for over 20 years. The unit itself needs to be replaced, but they keep "fixing it". This is the 3rd time it has stopped working. Calling on Sunday at 8AM (unit died at 9PM Saturday) to get a service called resulted in being told TUESDAY was the soonest someone could come. I was told to call back 9AM Monday and they would try to get someone faster. Still TUESDAY at *****PM is the soonest. We have not had hot water for 4 days! This is an EMERGENCY. Yet no urgency is given to my calls!
              Read More

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Doug G

              10/17/2023

              We purchased a house in **** and the previous owner transferred ownership to this rental. We sold the home in 2022 and have been told that we have to buy this from the water heater company or keep paying the monthly rent. I was told that this water heater is worth $175 today. So paying rent for 30 years there is no depreciation. This is a complete rip off and I would never recommend this company at all. The customer service was rude, was not willing to work with me at all. They take advantage of a loop hole and the consumer pays the price. Stay far a way from this company

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              BBB Reports On

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