This Business Is Not BBB Accredited

A Plus Vac and Sew

A Plus Vac and Sew

(207) 621-8227

A Plus Vac and Sew

20 years in business
183 Northern Ave
Augusta, ME 04330
Fax Numbers
  • (207) 621-8202
BBB File Opened: 03/28/2003
Business Started: 01/01/1997
Type of Entity
Sole Proprietorship
Business Management
  • Mr. Paul J Marquis, Owner
  • Mrs. Roxanne Marquis, Co-Owner
Business Category
  • Vacuum Cleaners - Household - Dealers
  • NAICS: Household Appliance Stores
  • Mail Order & Catalog Shopping
  • Vacuum Cleaners - Service & Repair
  • Internet Services
  • Internet Shopping
  • Vacuum Cleaning Systems

Additional Information
  • Despite multiple attempts by BBB to contact the business regarding complaints and other information, as of 1/13/2015 the business has not responded to BBB.
Alternate Business Names
  • The Vacuum Cleaner Shop
Number of Employees: 
5
Refund & Exchange Policy: 
The company states all products sold by Vacuumcleanershop.com must be returned to us within 14 days of receipt for any refund or exchange. Customers who received free shipping will be charge our actual reshipping cost for returned or exchanged unless the error was our fault. Products received after 14 days will be subject to the original shipping charge and a 20% restocking fee. Orders that are refused at time of delivery will received a refund minus the cost of actual shipping even if you received free shipping.We are available by phone or email to answer your questions. Please contact us before placing your order if your not 100% sure that your ordering the correct item.

Email us or call us before returning any part of your order to received your RMA number.RMA numbers must be clearly displayed on the out side of your returned package. Packages returned to us without a valid RMA number will be "Returned to Sender".

Order errors that are clearly the fault of VacuumCleanerShop.com will be corrected entirely at our expense. We will ship the correct order and provide the customer with return postage for the incorrect part.

Products NOT eligible for return:
Open Bag or Filter Packages
Used Vacuum Cleaners
User Installed Parts
Orders Received more than 30 days ago.

F

Pattern of Complaint

According to BBB files this business has a pattern of complaints concerning non delivery of product; unresponsive customer service via email and phone. Consumers state that the business charges for products and offers delivery within a certain time period; however, the product is never delivered. Consumers indicate that they want full refunds for products not delivered. On 12/4/2014 BBB sent a written notice to A Plus Vac and Sew identifying the Read More

Overview

The Vacuum Cleaner Shop (A Plus Sew and Vac) specializes in selling  and repairing vacuum cleaners and related cleaning products. Their internet shopping web-site sells parts,bags,filters,belts and supplies for almost every domestic and commercial vacuum cleaner,central vacuum systems, steam, broom and hand vacs.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for A Plus Vac and Sew include:

  • Failure to respond to 13 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

A Plus Vac and Sew

THIS BUSINESS IS NOT BBB ACCREDITED

A Plus Vac and Sew

Customer Review Rating:

100%

Composite Score: