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Find a Location

UniFirst Corporation has 241 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforUniFirst Corporation

    Uniform
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.15/5stars

    Average of 26 Customer Reviews

    Customer Complaints

    32 complaints closed in last 3 years

    18 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    UniFirst Corporation is a uniform rental business that manufactures, sells, and rents uniforms and protective clothing.

    Business Details

    This is a multi-location business.

    Find a Location

    UniFirst Corporation has 241 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      68 Jonspin Rd, Wilmington, MA 01887-1090
      BBB File Opened:
      1/1/1935
      Years in Business:
      89
      Business Started:
      1/1/1935
      Business Incorporated:
      10/24/1950
      Type of Entity:
      Corporation
      Number of Employees:
      4500
      Alternate Business Name
      • U1st
      • Specialty Apparel
      • UniFirst Uniform Services
      • Unifirst
      Business Management
      • Mr. Ronald Croatti, President
      • Ms. Cynthia Croatti, Executive Vice President
      • Mr. David A. DiFilippo, Vice President of Operations
      • Mr. Michael A. Croatti, Vice President of Operations
      • Ms. Chanda Baker, Office Administrator
      Contact Information

      Principal

      • Mr. Ronald Croatti, President
      • Ms. Cynthia Croatti, Executive Vice President
      • Mr. David A. DiFilippo, Vice President of Operations
      • Mr. Michael A. Croatti, Vice President of Operations
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      32 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/23/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Unanswered
      Currently have an agreement with UniFirst to supply uniforms, supplies for our fleet maintenance department. I have noticed for some time UniFirst will adjust pricing, add unknown charges on the weekly invoices. Also charged for services never rendered. I have asked multiple times for notification in writing in advance regardless price increases, etc. What UniFirst is doing is price gouging, unscrupulous billing practices on their customer. When I question them on this I never get a response to my satisfaction. They have severed any respectable opinion I once held and we will not renew the agreement. I see why they D minus rating with the BBB.

      Customer Reviews

      26 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Chris G

      5 stars

      04/02/2024

      Reading music reviews is a little jarring because this is not been my experience with UniFirst by any means. I am a newer Employee sub six months Ive been met with so many different challenges and lots of praise and validation for my efforts to learn this industry, we try to conduct our business is ethically and honestly as possible at all times Ive yet to meet somebody who has done anything underhanded, or been unclear with any products or terms. Any that I know of that employee three full-time customer service reps to handle any complaints or anything wrong with any billing no other company has the transparency, nor the drive to actually make sure the customers are getting what they ordered. We try to be the standard for the industry, not the exception I understand. They are some bad actors within this space and the industry as a whole can be confusing the first time buyers but universe goes above and beyond and making sure that their new customers and existing customers have all the information that they need along with that. We also try to provide our best possible service with our tenured route guys all the ones I have met have been with the company for five years plus and do a great job . Do some things fall between the cracks occasionally. Yes they do. We are not perfect that being said UniFirsts response to mistakes whether ours or companies has always been with the most diligent effort in providing the best possible service. We grow slowly because we dont ***** and mislead our customers like others in the space. I adore working for the people at my branch.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

      BBB Reports On

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