Overview
Products & Services
Business Details
- Location of This Business
- 162 Middle Street, Pawtucket, RI 02860-1013
- BBB File Opened:
- 5/28/2010
- Years in Business:
- 106
- Business Started:
- 4/5/1918
- Business Incorporated:
- 4/5/1965
- Accredited Since:
- 4/5/2013
- Type of Entity:
- Corporation
- Number of Employees:
- 487
- Alternate Business Name
- Collette Travel Inc.
- Collette Worldwide Holidays
- Collette Tours Canada Ltd
- Hours of Operation
Primary
- M:
- 8:00 AM - 9:00 PM
- T:
- 8:00 AM - 9:00 PM
- W:
- 8:00 AM - 9:00 PM
- Th:
- 9:00 AM - 9:00 PM
- F:
- 9:00 AM - 9:00 PM
- Sa:
- 9:00 AM - 5:30 PM
- Su:
- 9:00 AM - 5:30 PM
- Business Management
- Mr. Christopher Bergin, Manager of Customer Relations
- Mr. Daniel Sullivan, President & CEO
- Mr. Robert G. Colucci Sr., Vice President of Finance
- Ms. Denise Sablone, Senior Vice President
- Contact Information
Principal
- Mr. Daniel Sullivan, President & CEO
- Mr. Robert G. Colucci Sr., Vice President of Finance
Customer Contact
- Mr. Christopher Bergin, Manager of Customer Relations
- Ms. Denise Sablone, Senior Vice President
- Additional Contact Information
Fax Numbers
- (401) 727-9010Primary Fax
Phone Numbers
- (800) 340-5158Other Phone
- (401) 727-9010
Customer Complaints
19 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
9 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Maryann R
02/08/2024
Collette Response
02/09/2024
On November 9, 2023, our team reviewed the available flight options with the traveler, and the selected flight schedule was roundtrip airfare from ******** (***). A few weeks later, the traveler called to inquire about airfare from *********. Our agent reviewed the available flight schedules, but the traveler decided not to make any changes at the time.
It is our understanding that the travelers have made their own air arrangements to get from ********* to ********. The gateway for the packaged airfare that was purchased through Collette is ******** (***).Collettes sedan service transfer is free of charge with all air-inclusive packages when the pick-up location is within 50 miles of your ***************.The travelers would not qualify for the complimentary sedan service from their home in ********* because the gateway is ******** (***). The travelers were offered the sedan service from ********, but they declined the service.
Please let us know if you have any questions.
Sincerely,
Collettes Traveler Relations Team
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