BBB Accredited Business since
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Collette Travel Service Incorporated specializes in escorted vacations to all seven Continents which includes travel and tours.
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A BBB Accredited Business since
BBB has determined that Collette Vacations meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Collette Vacations include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 12 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8|
|Total Closed Complaints||12|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Type of Entity
Business ManagementMr. Christopher Carriere, Guest Services Manager Mr. Robert G. Colucci Sr., Vice President of Finance Mr. Daniel Sullivan, President & CEO Mr. John Galvin, CFO
Number of Employees
TRAVEL AGENCIES & BUREAUS TOURS-OPERATORS & PROMOTERS TRAVEL ESCORTS Travel Agencies (NAICS: 561510)
Products & Services
Collette Vacations offers the following product(s): Travel Insurance Waiver
Hours of Operation
|M||:||8:00 AM - 9:00 PM|
|T||:||8:00 AM - 9:00 PM|
|W||:||8:00 AM - 9:00 PM|
|Th||:||9:00 AM - 9:00 PM|
|F||:||9:00 AM - 9:00 PM|
|S||:||9:00 AM - 5:30 PM|
|Su||:||9:00 AM - 5:30 PM|
Method(s) of PaymentCash
Refund and Exchange PolicyThe Business states a full cash refund cancellations up to day of departure.
Alternate Business NamesCollette Tours Canada Ltd Collette Travel Inc. Collette Travel Service Collette Worldwide Holidays
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview