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          EF Go Ahead Tours has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforEF Go Ahead Tours

            Tour Operators
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.83/5stars

            Average of 188 Customer Reviews

            Customer Complaints

            175 complaints closed in last 3 years

            39 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/23/1996

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Go Ahead Tours is a guided tour company. The business offers 200+ guided tours across all 7 continents. The business has a network of local Tour Directors, historians, and experts to create one-of-a-kind journeys for curious travelers.

            Business Details

            BBB File Opened:
            7/23/1996
            Years in Business:
            37
            Business Started:
            1/1/1987
            Accredited Since:
            7/23/1996
            Type of Entity:
            Sole Proprietorship
            Number of Employees:
            400
            Hours of Operation

            Primary

            M:
            9:00 AM - 7:00 PM
            T:
            9:00 AM - 7:00 PM
            W:
            9:00 AM - 7:00 PM
            Th:
            9:00 AM - 7:00 PM
            F:
            9:00 AM - 7:00 PM
            Sa:
            9:00 AM - 5:00 PM
            Su:
            Closed

            Sales

            M:
            9:00 AM - 7:30 PM
            T:
            9:00 AM - 7:30 PM
            W:
            9:00 AM - 7:30 PM
            Th:
            9:00 AM - 7:30 PM
            F:
            9:00 AM - 7:30 PM
            Sa:
            9:00 AM - 5:30 PM
            Su:
            10:00 PM - 6:00 PM
            Business Management
            • Ms. Heidi Durflinger, President
            Contact Information

            Principal

            • Ms. Heidi Durflinger, President

            Customer Contact

            • Ms. Nicole Roscigno, Customer Support Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Customer Complaints

            175 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/27/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I have repeatedly tried to obtain a refund from EF Tours(GoAheadVacations) for $4,469.00 made on my PNC card on 11/23/23 for the Grand Tour of ******. My friend and I booked this trip, making it clear to several different reps we both spoke to from the outset that we were traveling together but needed two separate rooms. We were confirmed on the trip for 4/24, but on 1/24/24 (3 months later!) we were informed that the trip would not carry as not enough people. We then booked another trip to ****** for 5/24. On 2/16, we were informed that trip would not carry either. Instead, we chose a trip to ****** (Cultural Tour of ******) booked (within minutes of each other) on 2/17 that was to leave 5/9. Online it states the trip is for up to 38 people. They told us there were a limited number of single rooms, but at the time we booked, there were three more allowed (we would have been two of them). We were repeatedly told it would be no problem if we booked at that time, but needed manager approval. We had already both paid the bulk of the trip. There were 19 people booked online then. My single room was confirmed on 2/20, but my friend heard on 2/22 that was waitlisted. Were then told, the trip closed at 20, but there were now 21 people on it (they booked a couple instead of us). I was told on 2/22 that I would not get a refund as my trip was confirmed even tho they knew we only wanted to travel together. I made repeated attempts but no refund is forthcoming. They pushed for payment but there was only 1 spot left so we would not have proceeded if we had been informed of that. They have misrepresented the number of spots on the trip--a real bait-and-switch from what was published on the website. We both would have requested refunds after the second ***** trip cancellation had we known that the ****** trip had only one spot. Representatives never told us the trip was capped at 20. It states that it is 38 on the website. I do not trust this company& wish to travel with them.
            Read More

            Customer Reviews

            188 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mary L

            03/09/2024

            Just got back from their ***** tour with the ******** extension. Beyond fabulous! *****************/tour guides and tour co-ordinator. ****************** for the animals we were seeing their top priorities. A combination of training, experience and intuition used by our guides netted us some unexpected , wonderful animal viewing. We truly did not expect to see a young male cheetah go after some zebras and antelope while his mother walked sedately behind him! She knew he wouldnt be successful - amazingly fast, but hunting technique not polished just yet. The herd split and his dinner escaped. He didnt look too hungry though. His mother was still obviously feeding him!Accommodations were luxurious in most places, very comfortable in others. We were greeted so graciously by people wherever we stayed. The workers often sang for us . They went out of their way to ensure that our needs were met, including special diet requirements, and made us feel so appreciated. On chilly nights they even provided hot water bottles!Highly recommend EF tours for this trip!

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

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