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Find a Location

Crystal Clear Pools has 1 locations, listed below.

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    Business ProfileforCrystal Clear Pools

    Pool Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/21/1987

    Years in Business: 52

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Crystal Clear Pools, doing business as Crystal Pool Stores Inc.,is engaged in the sale, service and installation of swimming pools. The firm also sells pool supplies, and offers construction, excavation and grading services. The company was established in 1972 and incorporated in 1976 in Massachusetts. The company employs 10 people. Mr. Joseph F. Casna, Jr. is the President of the company. Any questions or problems may be directed to the attention of Mr. Casna.

    Products & Services

    In Ground and Above Ground pools, Hot Tubs & Spas, Pool products and supplies, Safety Covers

    Business Details

    Location of This Business
    140 Pembroke St, Kingston, MA 02364-1152
    BBB File Opened:
    5/21/1987
    Years in Business:
    52
    Business Started:
    1/1/1972
    Business Incorporated:
    4/1/1990
    Accredited Since:
    5/21/1987
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    10
    Alternate Business Name
    • Crystal Clear Pool Stores
    • Crystal Clear Pool Company
    Related Businesses
    Hours of Operation

    Primary

    M:
    9:00 AM - 6:00 PM
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 6:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    9:00 AM - 5:00 PM
    Su:
    10:00 AM - 3:00 PM
    Business Management
    • Mr. Joseph F. Casna Jr., President
    Contact Information

    Principal

    • Mr. Joseph F. Casna Jr., President

    Customer Contact

    • Mr. Joseph F. Casna Jr., President

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/25/2022

    Complaint Type:
    Order Issues
    Status:
    Answered
    Signed a contract for a Pool in May 2021 and provided a deposit. The project started on or about March 15th, 2022. The company was onsite and was given a check for $18,000 per the contract when the excavation was started. In late March the cement walls where put into place an another $16,000 was provided and then the walls where set in place in or about April 2nd, 2022. I was told they would be back in 2 weeks for allowing time for the cement to set.There has been NO ONE AT THE project since April 3rd approximately. I have called numerous times and was told they will be there next week, next week and next week. I went down to the company and demanded to speak with the owner who left me a voice message saying they started too many projects.I spoke with *** again this week called me and said they be here on Wednesday to day and here we are no working being completed.I was told this project would take 5 Weeks to complete and here we are 11 weeks later and far from complete. I feel they are taking peoples money and then worry about completing job when ever.You can see the Photo from April 2 and today nothing has been touched.Very poor business practice.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

    BBB Reports On

    BBB reports on known marketplace practices.

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