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Find a Location

Pollard Brook Resort has 1 locations, listed below.

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    Business ProfileforPollard Brook Resort

    Resort

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Mountain Lodge Development, Inc. sells interval ownership interests at the Pollard Brook Resort at Loon Mountain, NH. The company was established in 1989 and bought in 1993 by the principals of Holly Tree and Atlantic Resort Development. Mr. Keith F. Carlson is the President of the business. Mr. Dennis M. Ducharme is the Treasurer. Mr. Robert M. Johnson is in Special Projects. Any questions or problems should be directed to the attention of Mr. Robert M. Johnson.

    Business Details

    Location of This Business
    412 Route 28, West Yarmouth, MA 02673-4713
    BBB File Opened:
    1/1/1993
    Years in Business:
    31
    Business Started:
    1/1/1993
    Number of Employees:
    26
    Alternate Business Name
    • Mountain Lodge Development, Inc.
    Business Management
    • Mr. Keith F. Carlson, President
    Contact Information

    Principal

    • Mr. Keith F. Carlson, President

    Customer Contact

    • Mr. Keith F. Carlson, President
    Additional Contact Information

    Fax Numbers

    • (603) 745-8233
      Primary Fax

    Customer Complaints

    2 Customer Complaints

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    Most Recent Customer Complaint

    12/07/2023

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    We were at a sports event when we learned about InnSeasons Resort. We attended a timeshare presentation on 04/19/2020. We had been told the presentation would last 60 to 90 minutes. We told the Inn Season resorts salespeople that we could not afford to buy a timeshare. Salespeople told us we were being offered a deal on a foreclosure property. We were told the salespeople had fought with our managers to get them the deal. Timeshare salespeople assured us we could use our timeshare at any time of the year. We were told we could reserve accommodation anywhere in the world. We were told we could freely travel between resorts. We were led to believe the timeshare was an investment which would increase in value. We were told the timeshare was a tax write-off. We were told we could sell our timeshare for profit. We were not represented by a real estate agent at closing. We were not told how maintenance fees work or that we may have a vote on how the fees are used. We were told maintenance fees would not increase. We were not told about potential assessments and additional fees. Covenants, Conditions and Restrictions were not discussed with us. The rescission period was not discussed with us. We have experienced a substantial reduction of income because of retirement and the timeshare is no longer affordable. We have not used the timeshare since we bought it. We contacted ********* and requested to downsize to a more affordable property. They told us that downsizing was not an option. We learned the company takes 50% of rental income for making the rental arrangements. Our children do not want the ongoing burden of timeshare ownership.

    Customer Reviews

    0 Customer Reviews

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    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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