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          Toast, Inc. has 1 locations, listed below.

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            Business ProfileforToast, Inc.

            Point of Sale Systems
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.33/5stars

            Average of 78 Customer Reviews

            Customer Complaints

            222 complaints closed in last 3 years

            89 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/1/2016

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Toast’s restaurant POS system and restaurant software helps restaurants improve operations, grow revenue, and gain more business insight. Toast’s mission is to enable the best possible restaurant guest experience by partnering with our customers to tackle the unique challenges of the restaurant environment. With integrated online ordering software, digital loyalty programs, digital gift cards, restaurant inventory reporting, and restaurant sales reporting, Toast combines several restaurant tools into one modern point of sale.


            Products & Services

            Restaurant POS System, Online Ordering System, Restaurant Loyalty Programs, Digital & Physical Restaurant Gift Card Programs, Kiosk Software

            Business Details

            BBB File Opened:
            7/1/2016
            Years in Business:
            12
            Business Started:
            12/22/2011
            Business Incorporated:
            2/8/2012
            Accredited Since:
            7/1/2016
            Type of Entity:
            Corporation
            Number of Employees:
            245
            Alternate Business Name
            • Toasttab.com
            Business Management
            • Mr. Brian Elworthy, Legal Counsel
            Contact Information

            Principal

            • Mr. Brian Elworthy, Legal Counsel

            Customer Contact

            • Kendra Hilley, Customer Service Manager
            • Mr. Orson Glozheni, Complaint Contact
            Additional Contact Information

            Email Addresses

            Customer Complaints

            222 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/25/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Toast *** provided a POS System,The charged monthly fees for Delivery integration that did not work for more than 10 months, while still charging my business fees.- My business lost more than ****** dollars in revenue due to the negligence of Toast *** - My business was over charged for services that were not rendered -Toast *** promised a refund for services and equipment, but they have yet to refund anything back to me, and they have my equipment in their possession.
            Read More

            Customer Reviews

            78 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Yianni L

            03/09/2024

            Absolute worse *** company Ive ever had the displeasure of working with. They definitely put the *** in ***

            Toast, Inc. Response

            03/13/2024

            Hi ******, thank you for sharing your experience. We're sorry that this has been your experience with Toast. We'll be following up to learn more on how we can help you. 

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

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