Customer ReviewsforPapalia Home Services

We had a sudden need to replace a kitchen sink faucet that broke. I got online and made an appointment the next day, where other vendors wouldn't even call us back. The techs called ahead and arrived on time. They did the work neatly and cleanly and all was *********** away. I highly recommend Papalia Home Services!

*******, Thank you for choosing Papalia Home Services to install you new kitchen faucet. We are grateful for your kind words and will pass this along to our team.

really helped us out with a leak under the kitchen sink - the appointment was made very easily and the team arrived on time and got the work done efficiently and we are back up! They suggested replacing some other valves under the sink that were the same age as the leaky one so we won't have any further issues.Wonderful experience.

*****, Thank you so much for taking the time to leave this amazing review. We are beyond thrilled that Papalia Home Services was chosen to replace the shut-off valve in the kitchen. Thanks again!

I loved how easy it was to check out our garbage disposal! I made the appointment online easily and was then surprised to get a call offering me an even earlier appointment. The service was professional and friendly. It was easy to pay by credit card. Over and done in a single day. :Love it!******************

********, Thank you for choosing Papalia Home Services to check out your garbage disposal, we are grateful for the 5-stars!

Scheduling was easy and staff were courteous, and knew their stuff. Prices seem a bit high, but otherwise we were very satisfied.****************

*******, Thank you for choosing Papalia Home Services.

They showed up on time with attention to detail. Job well done.

***********, Thank you for choosing Papalia Home Services for your plumbing needs.

They did a great job from beginning to end;from scheduling to explaining all the issues,so no surprises ,to results. Would not hesitate to use them again.

****, Thank you so much for taking the time to leave this great review, we truly appreciate it!

First time customer, scheduling was easy, and they showed up on time and were efficient, effective and professional all the way through.

*****, Thank you for the stars! We are so grateful that you chose Papalia Home Services and are happy to have you as a member of the *************************

Thank you for choosing Papalia Home Services

We had a burst pipe during the recent deep freeze - ******* was wonderful to work with getting ** scheduled for someone to come out as soon as possible and **** did an amazing job quickly identifying the problem area and correcting it, as well as suggesting some additional changes that could help avoid the problem in the future. Everything was identified, fixed and the work area completely clean and back to normal within a couple of hours. We've always had terrific service from Papalia in the past and this was no exception, but was especially appreciated and impressive given the circumstances surrounding the excessive cold and the really high # of emergency calls they had to handle. Thanks very much for the great work!

*******, Thank you so much for taking the time to leave this amazing review, this truly made our day!

I had a scheduled ****************************** maintenance service performed this past week. It was pre-paid, $168. Two technicians arrived at my house, I think one was in training. I have a propane furnace, they typically require less maintenance than oil furnaces. The lead technician told me that there was a part that should be replaced to prevent a possible shutdown in the future. I was working from home and said ok, he then told me it would be $571 to replace the piece. I didn't think to much about it at the time. After they were done, I asked to see the replaced part. It did show some wear, I commented that it must be a very expensive part, he agreed with my comment. The technicians were there for less than an hour, I would guess half was spent on the part replacement. I paid the bill and they left and said I would receive an email with the invoice. I still had the part and the bag from the new part. I looked it up on line and the most expensive cost I saw was $30. That left me to believe that I paid $541 for less than 1hr of labor which is outrageous. I contacted Papalia and asked for an itemized bill. they told me that they don't provide that. I was stunned, they also said that the part cost $50 and a day later gave me a credit. That still meant $541 for labor, the job didn't require 2 people and I don't expect that I would pay for Papalia to train the 2nd person. They would not comment on the labor after a 2nd request. I then contacted my credit card company and put a hold on the payment. The card company agreed to work the issue with me. I look forward to resolving the issue at a fair price. I am ****% sure that the two young techncians didn't get paid $250 each for a simple job. Also remember that I prepaid for the maintenance so that would presumably pay for travel time. Seems like a case of price gouging to me.

***, Thank you for your feedback. Our technicians always review pricing and have it approved prior to starting any work. We have flat rate pricing, we always explain this during your initial call to us, pricing includes labor, material, warranty & travel. We understand that prices have gone up considerably for all types of services, ***** and **** were actually at your home for over an hour and we do not charge extra for a tech in training. Papalia works hard to keep our prices as fair and competitive as possible and for the work done we feel that this was more than fair. Papalia Home Services is the best in the industry because we have the best team in the industry.