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BBB Accredited Business since

Gem Plumbing & Heating Services, Inc.

Phone: (877) 436-7586 Fax: (401) 528-1976 1 Wellington Rd, Lincoln, RI 02865

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Gem Plumbing & Heating Services specializes in plumbing, HVAC, electrical contracting, septic tanks and systems, air conditioning, pipe location, fire sprinklers and duct & drain cleaning.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Gem Plumbing & Heating Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Gem Plumbing & Heating Services, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 7
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

42 Customer Reviews on Gem Plumbing & Heating Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 34
Neutral Experience 2
Negative Experience 6
Total Customer Reviews 42

Additional Information

BBB file opened: April 11, 2005 Business started: 01/01/1949 in RI Business incorporated 12/31/2003 in RI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Rhode Island Department of Labor and Training
1511 Pontiac Avenue, Cranston RI 02920
Phone Number: 401-462-8000
Fax Number: 401-462-8872
The number is MP001809.

Rhode Island Department of Labor and Training
1511 Pontiac Avenue, Cranston RI 02920
Phone Number: 401-462-8000
Fax Number: 401-462-8872
The number is MP001773.

Type of Entity


Business Management
Mr. Larry Gemma, Owner Mr. Josseph Andrade, General Manager
Contact Information
Customer Contact: Mr. Josseph Andrade, General Manager
Principal: Mr. Larry Gemma, Owner
Customer Contact: Ms. Connie Robitaille , Administrative Assistant
Number of Employees


Business Category


Products & Services

Gem Plumbing & Heating Services, Inc. offers the following product(s): Heating Services, Plumbing Services

Service Area
Gem Plumbing & Heating Services, Inc. provides their services in MASSACHUSETTS & RHODE ISLAND.
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Customer Review Rating plus BBB Rating Summary

Gem Plumbing & Heating Services, Inc. has received 4.78 out of 5 stars based on 42 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.