Business ProfileforJohn's Fuel Service, Inc.

I called John's oil on 2/4/22 that my furnace stopped working as is was going to be near zero degrees all weekend. I was told that i would have to pay $185/hr because it was after 5pm plus a flat $185 for a emergency service call. A repair guy came out said i needed a capactior and would call me first thing in the morning. Nobody ever called. Im freezing, worried my pipes would freeze, called to get an eta and the guy kept saying how many gallons of oil? Finally someone put the owner on who had no idea an emergency call even took place the night before. he said he would have to get back to me, at 11ish i was told someone would be there monday, I asked do i take the day off of work, will it be first thing in the morning etc. All i got was i dont know. I ended up calling on Monday morning, was told someone would be by soon, paid $109/hour plus parts (oh the 1st night he jumped the motor and suggested i never do that) he came installed a capacitor and said i was good to go. It lasted 3 weeks!!! so I spent over $300 for emergency repair which i did not receive as well the rapair didn't last. Mind you i spent close to $400 the week before on oil!! I emailed no response, I called nothing. I would like a refund as I do not want anything to do with this rude company. I have been a customer for well over 20 years, and my family before i bought the house to be treated so poorly. I plan to move on to someone better. Oh they also installed a new tank that had leaked since day of installation!