Business ProfileforThe Boston Globe LLC

Very similar experience to others here. ************* AGO really needs to investigate and act. They lie about promotional terms, bill full price, then make every effort to refuse refunds. Their response to refund requests is always to offer additional promotions. It's ****** aggressive and has no place in customer service. And customer service is the real issue. At almost any other business you can successfully resolve your issue by speaking with customer service and supervisors if necessary. Not here. The telephone reps were brutal - sales only. In reply to refund request they said: we'll look into it. I tried an email thread, and got canned replies with the same message; forwarding to management for review. Meanwhile, they refuse to refund the full price charge that none of us wanted or authorized. My email thread went more than 2 months before I finally got the name of a manager: ************************* (supposedly a director of customer service). Before I could say a word, this woman said in one of the nastiest voices I've heard: 'You're NOT getting a refund' ... and the call went downhill from there. If ************************* is truly in charge of Boston Globe customer service, then changes need to be made. She is not about resolving issues - she was offensive, insulting abusive and completely and totally unprofessional and inappropriate. In short, the Boston Globe is using predatory sales tactics and dishonest promotional terms in order to auto renew at full price rates. Then compounding the matter by having a customer service **** focused on aggressive sales tactics with zero respect for the consumer. There is a real issue here that ought to be addressed. You might expect this sort of treatment and behavior from a used car dealership or a debt collector ... but from the hometown daily newspaper? It's literally disgusting. There's a reason so many of these reviews read the same ... it's all true.