Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Koko Boodakian & Sons has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforKoko Boodakian & Sons

    New Carpet
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/13/1985

    Years in Business: 86

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Koko Boodakian & Sons provides the Boston area with in-plant rug cleaning and repair. The business also buys and sells all types of rugs, specializing in antique oriental pieces.

    Products & Services

    Antique Oriental Rugs, New Oriental Rugs, Used Oriental Rugs, Broadloom Carpets, Stair Runners, Appraisals

    Business Details

    Location of This Business
    808 Main St, Winchester, MA 01890-1934
    BBB File Opened:
    11/13/1985
    Years in Business:
    86
    Business Started:
    1/1/1938
    Business Incorporated:
    7/11/2008
    Accredited Since:
    11/13/1985
    Type of Entity:
    Corporation
    Number of Employees:
    8
    Alternate Business Name
    • Koko Boodakian & Sons, Inc.
    • Koko Rugs
    Business Management
    • Mr. Mohammad Rafatpanah, President
    • Mr. Raphael Rafatpanah, Treasurer
    • Sager Kopchak, Office Manager
    Contact Information

    Principal

    • Mr. Mohammad Rafatpanah, President
    • Mr. Raphael Rafatpanah, Treasurer

    Customer Contact

    • Mr. Raphael Rafatpanah, Treasurer
    • Sager Kopchak, Office Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/19/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    I gave a ****** dollar deposit using personal check; because he told me he would not accept a credit card, for a rug on 10/13/23 around 4:45 Pm to Koko Boodakian & Sons (*******) for a rug he wanted to charge me ****** dollars. The check was quickly cashed and cleared by Monday morning. The name and address of the business is:Koko Boodakian & Sons ******************************************** phone number:************** On that late Friday afternoon, he took the rug along with the check and left. It was a preliminary appointment to see how the rug would fit in my space, the rug was not a perfect match with respect to the type of furnitures that I have, so I was not completely satisfied with the choice; and he was aware of this. Moreover, the rug needed bonding, and cleaning for the removal stains. He told me he would bring the rug to my house in ten days. After careful examination from the pictures of the rug I took, I contacted them to ask for a refund of my deposit within the same week. The rug was never in my possession as it is customary practice with rug store to leave the rug in the home for few days until the sale is final. I called and have emailed several times asking for a refund of my deposit because I did not want to continue with the purchase of this particular rug. After avoiding and giving me the run around, he replied stating that all sales are final and he can only offer another rug at his store since I no longer wanted the original rug I wanted to purchase. Bare in mind I never got the original purchase rug from the get go, and on the receipt I received when I gave him the deposit, there was no mention that all sales are final and I could not get my deposit. It has been few weeks now and he has stopped answering my emails and whenever I call, he is always out-of-office. I just need my full refund back, I no longer want to purchase anything or do any business with them, for lack of trust, and poor customer service. Thanks in advance for your help in resolving this issue.
    Read More

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.