Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Marlboro Nissan has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMarlboro Nissan

    New Car Dealers

    Current Alerts For This Business

    Special Notice:
    This business has additional information regarding one or more of the following; Accessibility, Brands Sold, Price Range, Delivery, Estimates, and up to 40 other things about this business. Read the information here.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Nissan Automobiles of Marlborough, Inc., doing business as Marlborough Nissan and Nissan of Natick, sells new cars and trucks. The company also offers automobile body repairs and painting services. The company was established and incorporated in Massachusetts in 1996. The company employs 41 people. Mr. Jeffrey J. Batta is the President & Owner of the company. Any questions or problems may be directed to the attention of Mr. Batta.

    Business Details

    Location of This Business
    740 Boston Post Rd E, Marlborough, MA 01752-3703
    BBB File Opened:
    5/7/1999
    Years in Business:
    28
    Business Started:
    1/1/1996
    Business Incorporated:
    4/26/1996
    Type of Entity:
    Corporation
    Number of Employees:
    41
    Alternate Business Name
    • Marlborough Nissan
    • Albrecht Auto Group
    • Nissan Automobiles of Marlboro, Inc.
    Hours of Operation

    Primary

    M:
    9:00 AM - 8:00 PM
    T:
    9:00 AM - 8:00 PM
    W:
    9:00 AM - 8:00 PM
    Th:
    9:00 AM - 8:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    8:30 AM - 5:00 PM
    Su:
    11:30 AM - 5:00 PM
    Business Management
    • Mr. Jeffrey J. Batta, Director
    • Ms. Brittany Marrier, Digital Marketing Coordinator
    • Mr. George T. Albrecht, President
    Contact Information

    Principal

    • Mr. Jeffrey J. Batta, Director
    • Ms. Brittany Marrier, Digital Marketing Coordinator

    Customer Contact

    • Mr. Jeffrey J. Batta, Director
    • Ms. Brittany Marrier, Digital Marketing Coordinator

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/03/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    This account doesn't cover all interactions (emails, phone calls, voicemails). Found used vehicle for sale at Marlboro Nissan. CarFax report: 1 owner, no accidents, repeatedly serviced at Marlboro Nissan. Salesperson said I could pay for them to arrange shipping the vehicle out of state. They would not handle title and registration on my behalf. 1/17/22: made down payment $3000 by debit card over the phone 1/20: paid balance of $13000 via wire transfer 1/21: paid $700 by debit card for shipping vehicle 1/27: recieved paperwork (odometer disclosure, limited used vehicle warranty, and motor vehicle purchase contract) via email to sign and return. They were dated 1/22/22. I signed forms and returned via email with corrected date (1/27/22) and corrected price breakdown. Put vehicle on my insurance. They said the title would be delivered with the vehicle 2/1: Vehicle delivered with no paperwork or title. Called sales Department: said it was previously sent 2/4: Title arrived in the mailbox. It was sent on 2/1 2/5: Found spare tire unremovable due to rust. Called sales, they said to take it to local dealership for repairs (2/7). They would pay for it. Called Southern Team Nissan to schedule service. Ordered parts (again ordered on 2/13). Service scheduled for 2/15 2/9: Mailed title and forms to my county for registration 2/15: So. Team Nissan discovered damages to suspension and transmission. Said it was unsafe to drive and Marlboro Nissan would probably buy it back versus paying for repairs. Spoke with Sales manager (Marlboro) who said the repairs would be covered, they should have fixed problems, and passed responsibly and further communication to Service Manager 2/17: treated some rust under vehicle, found many broken/damaged parts 2/20: emailed photos of damage to Marlboro & So. Team. Asked to repair and meet safety code 2/22: dropped off at So. Team for repairs. Marlboro has not approved other repairs to ensure safety & use 3/3: Vehicle still in service

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cheryl K

    1 star

    07/27/2023

    I went to the service **** of this dealer to ask a simple question about a 2018 Nissan Rogue my daughter owns concerning rust on the roof. I have never been so humiliated, degraded and even mocked by the service manger, *********************. I have never experienced the way he treated me by any person in my life. I have filed a complaint with the Nissan Consumer Affairs and hope something is done about the way this man treated me.

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.