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          Empire Hyundai, Inc. has 1 locations, listed below.

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            Business ProfileEmpire Hyundai, Inc.

            New Car Dealers
            BBB accredited business

            Additional business information

            See all additional business information

            Contact Information

            428 Pleasant St

            Fall River, MA 02721-3022

            Get Directions
            Visit Website
            (508) 673-7646

            Business hours

            9:00 AM - 9:00 PM
            Business Hours
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 6:00 PM
            11:00 AM - 6:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.1/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            19 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/19/2002

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Empire Hyundai, Inc. is an automobile dealer offering new and used vehicles as well as repair services on automobiles and truck work. They also offer body repairs.

            Products & Services

            New Vehicles, Used Vehicles, Body Shop Repairs of all sizes, Parts

            Business Details

            Location of This Business
            428 Pleasant St, Fall River, MA 02721-3022
            BBB File Opened:
            8/19/2002
            Years in Business:
            24
            Business Started:
            1/1/2000
            Business Incorporated:
            11/24/1999
            Accredited Since:
            8/19/2002
            Type of Entity:
            Corporation
            Number of Employees:
            96
            Hours of Operation

            Primary

            M:
            9:00 AM - 9:00 PM
            T:
            9:00 AM - 9:00 PM
            W:
            9:00 AM - 9:00 PM
            Th:
            9:00 AM - 9:00 PM
            F:
            9:00 AM - 9:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            11:00 AM - 6:00 PM
            Business Management
            • Miss Kasey Mathias, Director
            • Mr. Richard Torres, President
            Contact Information

            Principal

            • Mr. Richard Torres, President

            Customer Contact

            • Miss Kasey Mathias, Director
            • Mr. Richard Torres, President
            Additional Contact Information

            Fax Numbers

            • (508) 677-4640
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            19 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/06/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            On 2/22/24 I went to Empire Hyundai and spoke to a sales rep about my 2018 Hyundai ********** light blinking occasionally and my car was very load, I was turned away that day stating I could not be seen till possibly Monday. I then had to go somewhere else and they gave me a oil change and changed my battery due to failure. Now on 3/1/2023 after leaving a garage getting my car a inspection sticker I was on the highway and my oil light started flashing along with my engine light and I had to get my car towed to Empire Hyundai. After my car sitting there from Friday till Tuesday due to again not able to take me till Tuesday due to appointments and now me having no car. ***** the manager I am assuming calls me to tell me my engine has failed and I have to send in my maintenance records which I did on 3/6/24 to ***** and again wait till Friday to possibly see if Hyundai will approve to have my engine fixed. When asked about a loner they did not have any and I had to pay for a rental $400 the first week and had to return due to able to afford. I am looking to have Hyundai repair engine due to the failure not being my fault and pay for the rental I had to get due to them not having a loners.
            Read More
            Read 18 More Complaints

            Customer Reviews

            10 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Amy D

            01/09/2024

            DO NOT DO BUSINESS WITH THIS DEALERSHIP!!!! Bought a car in July 2023 didnt have the title to the car so I left with dealer plates with a note saying I was on an extended test drive. Get a call that they finally registered my car after a few attempts of doing so. Get a call from DJ(******) asking me and I quote act like an adult and come get your registration that I was driving on illegal plates after they are the ones who gave me the plate to begin with. I get there and there was a confrontation not smoothing it over. Poor customer service. Then they give me the wrong plate to my registration. I cant begin to tell u how the financing ******** that was a joke too. Told me one price then came back with another. The only reason I bought the car was bc I was stuck with no car and they knew that. Plus they say they have no cars but you find out later they have multiple lots. Never will I ever buy a car from here. I was told to contact the owner on ******** but that came back with no response as well. Any good reviews seem to be from family members of staff or friends to keep their ratings from going down to no stars.
            Read 9 More Customer Reviews

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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