Business ProfileforCityside Subaru, Inc.

My side mirror has been damaged on the driver side. I went to Cityside Subaru on May 18 2022, they gave me a quote which is $696.21. The parts department told me I may need to wait for 1-2 days to get all my components. I talked with the insurance company and was told the damage estimation should be directly sent to the insurance company. I went to Cityside Subaru on May 19 2022. The service department said they will make an appointment for me to do the estimation, I said I already got the quote from the parts department. Then the service department said they don't have parts now and I need to leave my car for **** days. I said it doesn't sound right, I can come when all the parts arrived. They told me the parts will take 2 weeks to ship. I said the parts department said it's just 1-2 days. I told them they need to send the quote to the insurance company, I made an appointment to repair my car. Then, they sent a new quote which is $1009 to the insurance company, I tried to confirm with them, they told me it's labor fee. I did some research online, normally it cost $200-$500 to replace the side mirror. This experience is awful and the price is unreasonable to me. I hope BBB could communicate with the business owner, they cannot do this fishy things to the customers, nothing sounds right to me.