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Find a Location

Lyon-Waugh Auto Group has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Lyon-Waugh Auto Group

      7 Centennial Dr Peabody, MA 01960-7906

    • Lyon-Waugh Auto Group

      221 Andover St Peabody, MA 01960-1603

    • Lyon-Waugh Auto Group

      209 Andover St Peabody, MA 01960-1603

    • Lyon-Waugh Auto Group

      233 Andover St Ste 114 Peabody, MA 01960-1520

    • Lyon-Waugh Auto Group

      170 Main Dunstable Rd Nashua, NH 03060-3638

    Business ProfileforLyon-Waugh Auto Group

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Peabody Motor Sports Limited Partnership, doing business as Lyon-Waugh Auto Group, sells and repairs new and used BMW's.

    Business Details

    This is a multi-location business.

    Find a Location

    Lyon-Waugh Auto Group has 8 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Lyon-Waugh Auto Group

        7 Centennial Dr Peabody, MA 01960-7906

      • Lyon-Waugh Auto Group

        221 Andover St Peabody, MA 01960-1603

      • Lyon-Waugh Auto Group

        209 Andover St Peabody, MA 01960-1603

      • Lyon-Waugh Auto Group

        233 Andover St Ste 114 Peabody, MA 01960-1520

      • Lyon-Waugh Auto Group

        170 Main Dunstable Rd Nashua, NH 03060-3638

      Location of This Business
      7 Centennial Dr, Peabody, MA 01960-7906
      BBB File Opened:
      4/21/1994
      Years in Business:
      30
      Business Started:
      7/21/1993
      Business Incorporated:
      7/21/1993
      Type of Entity:
      Corporation
      Number of Employees:
      87
      Alternate Business Name
      • Peabody Motor Sports, Inc.
      • BMW Service Ctr
      • Acura of Peabody
      • Audi Nashua
      • Jaguar Peabody
      • Land Rover Peabody
      • Mercedes-Benz of Burlington
      • MINI of Bedford
      • Porsche Nashua
      • MINI of Peabody
      • BMW of Peabody
      Business Management
      • Mr. Warren Waugh, Vice President
      • Mr. John Pirotte, General Manager
      Contact Information

      Principal

      • Mr. Warren Waugh, Vice President
      • Mr. John Pirotte, General Manager

      Customer Contact

      • Mr. John Pirotte, General Manager
      Additional Contact Information

      Fax Numbers

      • (978) 977-3452
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      9 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/16/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      On 08/20/23 on I-95 in direction towards ************* near ********** ** my car 2015 Honda CR-V with two adults and 2 kids on the board moving on the third line from the right was badly hit at the passenger side by white 2022 *** X7 SUV that just merged to I-95 and tried to move to the third line right after merging and speeding up the car.Right after incident saying that there was some problem with *** and promising that his dealership company will cover all damages, the driver provided Certificate of registration and Driver License . I found out that 2022 *** X7 with plate 3JBL75 belonged to Peabody Motor *********** and insured by Empire Fire and ************************ and was driver by the owner of the dealership company by ********************************GEICO, my insurance company started investigation that took more than 3 months and sent me the following result: "Our investigation has revealed that the party that is responsible for damaging your vehicle is uninsured.. We have attempted to to contact them to to collect reimbursement for the damages to your vehicle but they have been unresponsive. "As you can see the car driver that is also dealership representative used false information , cause incident and dont respond to any contact. It looks like fraud and unlawful business management.Our car repair cost about $4000.Please, help to get reimbursement and and apply lawful sanction against Peabody Motor **********
      Read More

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Bob V.

      1 star

      03/25/2024

      I brought a 2019 mini ****** ********** in for a routine oil change. After 45 minutes I was approached by a service tech, Yegor, who proceeded to tell me I needed over 5K worth of service:1. Oil leak was "so bad I shouldn't drive 2. Battery was testing low I was curious about the leak as I experienced NO issues with any oil in my driveway. Additionally I've had no issues with the battery. I called my personal mechanic who advised me to see the car personally which they would not let me. I asked to speak to the ** who was "out of town" but when I asked to speak to leadership they refunded me the $400 for the oil change they performed even though the leak was extravagant. Brought the car to my personal mechanic... nothing wrong with the battery...oil leak was minimal at best....other issues they claimed were wrong simply were not true. I left a message for the ** who did not respond. I went online and found several individuals who have had similar experiences. I would strongly suggest this is NOT the place to service any car.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

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