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Business ProfileforLiberty Bell Moving & Storage, Inc
Current Alerts For This Business
As of January 24,2023, the Office of the Attorney General has entered into an agreement with Liberty Bell Moving and Storage Inc., and its owner, Kevin Finkenaur, after an OAG investigation found the company in violation of the federal Consumer Review Fairness Act, the Maine Unfair Trade Practices Act, and regulations for businesses that engage in interstate moving operations.
Additional business information
It has come to BBB’s attention that Liberty Bell Moving & Storage, Inc. has a non-disparagement clause on its consumer contract that prohibits customers from filing complaints or posting negative reviews as a result of a marketplace interaction. Such practices are prohibited and BBB does not withdraw complaints under these circumstances. Consent to post the text of a complaint is solely at the discretion of the customer.
As of 12/7/2021 the business’ clause, which is found in its contract, states: - “By electronically signing this OFS, If you opted for less expensive hourly or non bindingpricing. You must understand that we’re do the ing this move site unseen and are not guaranteeing that we will be able to honor the exact load date noted on the OFS. While it is ALWAYS our intention to honor date(S) noted on the OFS, sometimes due to FMCSA drive time regulations beyond our control, this is not always possible. Therefore, you or anyone affiliated with you agree to not post ANY NEGATIVE REVIEWS against Liberty Bell Moving & Storage whatsoever. Any bad reviews posted against Liberty Bell Moving & Storage on any social media platform or review sites will be deemed false and defamatory thus making the signer of this document liable in court for punitive damages. Also, a $1000 defamationmanagement fee will be added to the cost of the move if negative reviews are not removed after 3 days from being posted. You will be notified of this from [email protected]. This stipulation does not apply for Binding estimates where a pre move walk thru has been conducted, and a date guarantee surcharge added to the binding estimate.”
While BBB continues to accept and report complaints against Liberty Bell Moving & Storage, Inc. and fulfill its responsibility to inform businesses of communications from its customers, this business has indicated to BBB that it will not work to resolve customer disputes through BBB
At-a-glance
Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 422 1/2 Fore St. Unit 1, Portland, ME 04101-4027
- BBB File Opened:
- 3/5/2009
- Years in Business:
- 15
- Business Started:
- 8/1/2008
- Business Incorporated:
- 1/20/2011
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 1846942 for this business, issued by United States Department of Transportation
These agencies may include:
United States Department of Transportation
1200 New Jersey Ave, SE
Washington DC 20590
- Type of Entity:
- Corporation
- Number of Employees:
- 6
- Business Management
- Mr. Kevin Finkenaur, Owner
- Contact Information
Principal
- Mr. Kevin Finkenaur, Owner
Customer Contact
- Mr. Kevin Finkenaur, Owner
- Additional Contact Information
Phone Numbers
- (207) 618-5052Other Phone
- (207) 615-7290Other Phone
Email Addresses
- Primary
- (207) 618-5052
Customer Complaints
10 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Customer Reviews
13 Customer Reviews
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Most Recent Customer Review
Ryan F
02/06/2024
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