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Find a Location

White Birches Motel has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • White Birches Motel

      17 Thorsen Rd Hancock, ME 04640-3140

    • White Birches Motel

      PO Box 67 Hancock, ME 04640-0067

    Business ProfileforWhite Birches Motel

    Motel
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    White Birches Motel services include overnight stays,  apartment rentals, motel, a public golf course, and function halls.  

    Business Details

    This is a multi-location business.

    Find a Location

    White Birches Motel has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • White Birches Motel

        17 Thorsen Rd Hancock, ME 04640-3140

      • White Birches Motel

        PO Box 67 Hancock, ME 04640-0067

      Location of This Business
      17 Thorsen Rd, Hancock, ME 04640-3140
      BBB File Opened:
      10/13/2015
      Years in Business:
      11
      Business Started:
      7/25/2012
      Business Incorporated:
      7/25/2012
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      10
      Alternate Business Name
      • Gibson Properties, LLC
      Hours of Operation

      Primary

      M:
      9:00 AM - 9:00 PM
      T:
      9:00 AM - 9:00 PM
      W:
      9:00 AM - 9:00 PM
      Th:
      9:00 AM - 9:00 PM
      F:
      9:00 AM - 9:00 PM
      Sa:
      9:00 AM - 9:00 PM
      Su:
      9:00 AM - 9:00 PM
      Business Management
      • Mr. Donald Gibson, Co-Owner
      • Ms. Jennifer Gibson, Co-Owner
      Contact Information

      Principal

      • Mr. Donald Gibson, Co-Owner
      • Ms. Jennifer Gibson, Co-Owner

      Customer Contact

      • Mr. Donald Gibson, Co-Owner
      Additional Contact Information

      Fax Numbers

      • (207) 667-3480
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/18/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I paid $121.26 which includes **** Chase ultimate rewards points 8/31/23 to 9/1/23 When I book the hotel, the hotel booking page does not mention anything regards having no front desk When I arrive at the hotel, there was no front desk, it was pitch black. The email mentioned the keys will be there, which it is not This is deceptive advertising In addition, Front Desk is extremely rude when I called to request a refund as I could not even check into the hotel ********** needs to be shut down
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Michelle M

      1 star

      10/20/2021

      I sent Booking 7 photos. First, the door lock didn't have anything to latch to. So, I moved the bed to the door so I could feel safe because I was hours away from home and had already paid. That was a mistake because under the bed is dirt and debris. Then the shower stall had a hand sanitizer pump in it and underneath the faucet was so orange from rust like they never, ever cleaned it. They provided no linens. The sink wouldn't drain and the mini fridge had black mold. When I went back to the office, the woman had taken her dog for a walk. Because I had to drive hours to get back home and then be back in the area early the next morning I left and filed a complaint with Booking and sent communication to White Birches. We are at almost 24 hours with no response.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

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