Business ProfileforNorthern Mattress & Furniture 1st

On 03/09/22 I went to Northern mattress and furniture to purchase a couch. I asked the sales man ( Matt * will this couch fit inside my apartment, gave him the measurements to my doorway and he said hang on let me get a tape measurer. He measured the couch and said yes it will fit. I said okay I want to buy it. I paid $981.13 on my debut card in total. $949.99 for the couch itself and $79.99 for the delivery fee. I was told the couch would arrive around 3pm on the following Wendsday. The movers showed up around 10am. I got ready for them to move my couch inside. Then the movers told me that the couch wouldn't fit inside my apartment without even trying to take it out of there truck. They told me it would not fit by looking at the doorway and stairway. They told me I had to pick something else out but I had my heart set on that couch. So I called to speak to the manager (**** and told her what had happened, she told me she could only give me store credit and to pick something else out, so I did went back on 3/19/22 and picked out a futon which was only $632.98 and I am extremely unsatisfied with it, it's chipped doesn't work well and uncomfortable, not at all what I wanted but felt forced to pick something that I knew would fit and I could move myself. Now they will not refund my $348.15 at all. *** the manager there said I had to use all of the store credit and that they would not refund my money! The problem is I don't need anything else for my place. I went there for a nice couch and I ended up with a futon that's uncomfortable. I don't enjoy it but atleast I have something to sit on but I would really appreciate a refund for the rest of my money that they owe me. The $348.15 and maybe plus the delivery fee charge since they didn't even take it out of their truck to atleast try to fit it inside... I'm upset and feel taken advantage of by the sales man the manager and even the movers of that company!