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          Find a Location

          Constant Contact, Inc. has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.

            Business ProfileforConstant Contact, Inc.

            Marketing Programs
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Special Notice:
            This business has additional information regarding one or more of the following; Accessibility, Brands Sold, Price Range, Delivery, Estimates, and up to 40 other things about this business. Read the information here.

            At-a-glance

            Customer Reviews

            1.22/5stars

            Average of 37 Customer Reviews

            Customer Complaints

            76 complaints closed in last 3 years

            37 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/12/2002

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Constant Contact is an email marketing service provider for small businesses and organizations. The business services include, but are not limited to email marketing and newsletters, event marketing, social media and online survey tools, and more.

            Products & Services

            Email Marketing, Event Marketing, Social Media, Online Survey, ecommerce, marketing automation, search engine marketing, website design

            Business Details

            This is a multi-location business.

            Find a Location

            Constant Contact, Inc. has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              11/12/2002
              Years in Business:
              29
              Business Started:
              1/1/1995
              Business Incorporated:
              7/25/2000
              Accredited Since:
              11/12/2002
              Type of Entity:
              Corporation
              Number of Employees:
              1000
              Business Management
              • Ms. Christine Daugaard, Customer Relations Supervisor
              Contact Information

              Principal

              • Ms. Christine Daugaard, Customer Relations Supervisor

              Customer Contact

              • Ms. Christine Daugaard, Customer Relations Supervisor
              Additional Contact Information

              Fax Numbers

              • (781) 472-8101
                Other Fax

              Phone Numbers

              Customer Complaints

              76 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/05/2024

              Complaint Type:
              Billing/Collection Issues
              Status:
              Resolved
              i signed up for their service by mistake and I called back to cancelled they wanted to charge me because it is a non-refundable transaction this is a scam they are supposed to have a back guarantee
              Read More

              Customer Reviews

              37 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Adam B

              2 stars

              03/07/2024

              I work in the fire protection business where during the winter a lot of pipes freeze causing them to burst. I wanted to send an email to 75 customers on how to prevent such situations from occurring at their locations. I signed up for the lite plan for $12 a month, sent 75 emails and haven't used the service since.I check my financial statements and notice they've been billing me $35 a month. When I call to ask why and to refund my money, they tell me I'm in a 500-1,000 user plan. I tell them I only sent 75 emails and never used the service and they told me it's based on how many contacts I have, not how many I sent.I ask the rep if I have ********* contacts and I send 1 email through constant contact if they'd bill me based on a million people and they said yes. These guys are scam artists and a bunch of scumbags. Gave them 2 stars because the email worked as described.These guys are shady crooks. If you need emails sent, get a simon **** card and don't let these crooks siphon money from you.

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

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