Business ProfileforShipRight

Received multiple dates and windows for delivery. Waited around during those dates and times. Talked to vendor and said I would charge it back if it didnt come the next time because its almost 3 weeks and they havent delivered.Shipping company said they never said they were coming before. Ok, but you sent texts and emails with dates and times?After that I got a new date and Shipright called to tell me it would be delivered at 8:30am and it was the first stop. Called at 9 when it wasnt here and ****** told me dont quote me but it should be between 9:54 and 10:19am and I was the 4th stop. So now theyre just messing with **** called back at 10:30 to say, hey, I wont be here if you come after 11:30. No answer after 10 minute hold music.Emailed the vendor to tell them I wanted a refund or Id charge back if they didnt deliver today in their window. ****** called to tell me he thought theyd arrive at 11:06. I told him I wouldnt be here if they got here after 11:30. He was in a great mood because theyre really sticking it to the problem ***** who would just like them to deliver one of the days they said they would.They arrived at 11:07. So yeah, just messing with me. Then they started assembling it, which I didnt want them doing, especially since theyre annoyed at me. I only paid for delivery to a floor. And I was late to get my kid because they said they were delivering early. I did have plenty of time to write this while waiting for them though.If youre a company who values your customers, dont contract with this company to handle the local delivery step. If youre a consumer buying a large item, ask who handles the last delivery step. If its these guys, dont buy the item and tell the vendor why. This company is confusing, unreliable and unprofessional and they dont care about wasting multiple days of anyones time.

Thank you for reaching out to us regarding your recent delivery experience. We sincerely apologize for the inconvenience and frustration youve encountered during this process. Your feedback is essential to us, and we appreciate your time providing us with this feedback.
We deeply regret any miscommunication and the inconvenience caused by the multiple delivery windows and delays. We have escalated your case to our delivery team to investigate the root cause of these delays and miscommunications and we will ensure better coordination between our teams to prevent such issues in the future. We take your feedback seriously, and we are committed to improving our services. Once again, we apologize for the inconvenience youve experienced. If you have any further concerns or need assistance, please feel free to reach out to our customer support team. We appreciate your understanding and hope to serve you better in the future.