BBB Accredited Business Profile

Promax Supply, LLC

Promax Supply, LLC

(781) 620-1602

Promax Supply, LLC

9 years in business
142 Franklin Street
Melrose, MA 02176-6024
Fax Numbers
  • (781) 620-1948
Additional Email Addresses
  • admin@gatzies.com
Additional Website Addresses
BBB File Opened: 01/07/2011
Business Started: 11/20/2007
Business Incorporated: 11/21/2007 in MA
Type of Entity
Limited Liability Company
Business Management
  • Mr. Turner Cobden, Exec
  • Mr. David R Ingemi, CEO
  • Ms. Jennifer Rabito, Director of Customer Care
Business Category
  • Machine Tools
  • NAICS: Machine Tool Manufacturing
  • Internet Services

Service Area
ALABAMA, ALASKA, AMERICAN SAMOA, ARIZONA, ARKANSAS, CALIFORNIA, COLORADO, CONNECTICUT, DELAWARE, DISTRICT OF COLUMBIA, FLORIDA, GEORGIA, GUAM, HAWAII, IDAHO, ILLINOIS, INDIANA, IOWA, KANSAS, KENTUCKY, LOUISIANA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSISSIPPI, MISSOURI, MONTANA, NEBRASKA, NEVADA, NEW HAMPSHIRE, NEW JERSEY, NEW MEXICO, NEW YORK, NORTH CAROLINA, NORTH DAKOTA, OHIO, OKLAHOMA, OREGON, PENNSYLVANIA, PUERTO RICO, RHODE ISLAND, SOUTH CAROLINA, SOUTH DAKOTA, TENNESSEE, TEXAS, UTAH, VERMONT, VIRGIN ISLANDS, VIRGINIA, WASHINGTON, WEST VIRGINIA, WISCONSIN, WYOMING
Alternate Business Names
  • Gatzies
  • ProMax Commerce
Number of Employees: 
8
Refund & Exchange Policy: 
The Business states:

Gatzies strives to provide each of our customers with a first rate shopping experience. We understand that there are going to be times when there will be a need to return an item and we want to make the process as easy as possible.

We encourage all of our customers to thoroughly inspect your order upon receipt prior to using.  We ask this so that we may ensure that it is both the correct item and it has arrived in satisfactory condition.

We have outlined below our standard return policy, but if you have any questions or concerns about these policies, please contact our customer service department by either email or by phone.
Email: help@gatzies.com

Standard Return Policy
Our return policy is 30 days from date of shipment. This is firm and no exceptions can be made. Any requests for return after 30 days will not be approved or credited.

 You may return product provided it is new, unused, unopened and in its original packaging. You will note that a re-stocking fee may apply. Items not returned in this condition may be subject to an additional restocking fee.

All returns must have an approved Gatzies RMA (Return Merchandise Authorization) number prior to arrival at our warehouse. Any order that arrives without an approved RMA # will be refused and sent back to the customer.

A copy of the original packing slip or order confirmation must accompanyall returns. Credits and Replacements will be processed within 2-7 daysfrom the time the return is received at our facility. This allows our staff time to both inspect the product returned and to replace or credit appropriately. An email notification will be sent confirming refund or replacement shipment.

Any order valued over $100 product cost that has been opened and is not in saleable condition cannot be accepted as a return.

Damaged /Incorrect/Defective Items

Any item that is damaged in transit must be reported to Gatzies within 2days of receipt of the order to ensure we can process the appropriate freight claim. Damaged or defective items can be returned for replacement only. 
Non- Defective Returns

Return shipping costs for Non-Defective Returns are the responsibility of the buyer. You will note that a valid RMA number must accompany the shipment. Gatzies reserves the right to apply a 20% restocking fee on all orders being returned for any other reason other than defective or damaged merchandise.Original shipping charges will not be credited if an item is refused forany other reason other than being damaged upon arrival, a 20% restocking fee will be applied and shipping charges will not be refunded.

Return Shipping Instructions
The item must be in original or secure packaging to ensure safe arrival at our facility Gatzies is not responsible for any products lost/damagedduring return transit. Please follow all return instructions outlined by our customer service department in your RMA email. Please be sure to note the RMA # clearly on the outside of the package.Additional NotesAfter 30 days, all warranties are the responsibility of the original manufacturer. Gatzies Supply makes no additional warranty implied or assumed, other than those of the original manufacturer unless otherwise noted.

Still Have Questions? Contact Customer Service   Email: help@gatzies.com    
BBB accredited business

A+

Overview

ProMax Commerce/Gatzies.com is a purveyor of Home Improvement products directly to consumers via the internet. We maintain a warehouse and shipping facility in Melrose Massachusetts and employ 4 full time and 4 part time people. For the last 2 plus years we have been selling our products through the Amazon.com marketplace.  We have achieved a featuredmerchant status by maintain superior customer service levels. We currently process more than 20,000 unique orders per month to customers throughout theworld.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

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F: 8:00 AM-6:00 PM

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Promax Supply, LLC

Promax Supply, LLC

BBB ACCREDITED SINCE 06/11/2012

Customer Review Rating:

100%

Composite Score: