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Business ProfileforDR Power Equipment
At-a-glance
Customer Complaints
47 complaints closed in last 3 years
18 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Business Details
- Headquarters
- 800 Hinesburg Rd, South Burlington, VT 05403-7607
- BBB File Opened:
- 1/26/1996
- Years in Business:
- 39
- Business Started:
- 12/11/1984
- Business Incorporated:
- 3/2/2006
- Accredited Since:
- 11/4/2011
- Type of Entity:
- Corporation
- Number of Employees:
- 250
- Alternate Business Name
- Country Home Products, Inc.
- DR Factory Store
- Neuton Power Equipment
- Business Management
- Mr. Scott Gill, Customer Support Manager
- Mr. Joe Perrotto, President
- Ms. Julia Gilbert, Vice President of Marketing
- Contact Information
Principal
- Mr. Scott Gill, Customer Support Manager
Customer Contact
- Mr. Scott Gill, Customer Support Manager
- Additional Contact Information
Phone Numbers
- (800) 376-9637Other Phone
- (800) 687-6575Other Phone
- (800) 376-9637
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Customer Complaints
47 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/08/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Customer Reviews
20 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
randy b
11/20/2023
DR Power Equipment Response
12/20/2023
Hi *****,
Thank you for your review. Each of our machines comes with a standard two year warranty and can be extended by three years. Making the warranty coverage 5 years total. So, if the materials (non-wearable) are faulty then they will be replaced under the manufacturers warranty. The models from four years ago are no longer in production and newer models have since been put into production. If you do have the extended 5 year warranty, please contact our technical department directly to see if a warranty order would be a possibility. They can be reached at **************.
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