BBB Accredited Business Profile

Alex and Ani, LLC

Alex and Ani, LLC

(800) 725-7822

Alex and Ani, LLC

13 years in business
Headquarters

2000 Chapel View Blvd
Cranston, RI 02920-3078

Additional Email Addresses
  • customerinquiry@alexandani.com
Additional Website Addresses
  • http://pinterest.com/alexandani/
  • http://alexandani.tumblr.com/
BBB File Opened: 11/19/2009
Business Started: 10/23/2003
Business Incorporated: 10/23/2003 in RI
Type of Entity
Limited Liability Corporation
Business Management
  • Customer Service: Ms. Donna L Harmon, Corporate Paralegal
Contact Information
  • Customer Service: Ms. Donna L Harmon, Corporate Paralegal
Business Category
  • Jewelers - Retail
  • NAICS: Jewelry, Watch, Precious Stone, and Precious Metal Merchant Wholesalers
  • Home Decor, Accessories & Gifts - Online Retailer
  • Precious, Semi-Precious & Synthetic

Products & Services
Bracelets, Necklaces, Earrings, Rings, Candles, Beauty, Small leather goods
Alternate Business Names
  • Alex and Ani
Number of Employees: 
500
Methods of Payment
  • Visa<br /> MasterCard<br /> American Express<br /> Discover<br /> Cash
Refund & Exchange Policy: 
The business states if you are not completely satisfied with the energy of your purchase, it may be returned within 30 days of the order delivery date. The returned item must be unworn and accompanied by the attached UPC label. If the item is returned without the UPC label, a website merchandise credit will be issued. Returns must be shipped back with a Merchandise Return Label.<br />&nbsp;<br />Please visit our Shipping and Returns page at www.alexandani.com&nbsp; to obtain a label.<br />&nbsp;<br />All refunds will be credited for the original amount paid, less shipping fees, except in the case of a defective item or incorrect shipment. &nbsp;Website orders cannot be refunded in Alex and Ani retail stores; they may however, be exchanged in Alex and Ani retail stores for merchandise or in-store credit.<br />&nbsp;<br />For additional information, please visit www.alexandani.com or contact Alex and Ani Customer Service at 1-800-725-7822.<br /><br />Alex and Ani does not offer exchanges at this time.

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Overview

Alex and Ani, LLC offers eco-friendly, positive energy products that adorn the body, enlighten the mind, and empower the spirit, designed by Carolyn Rafaelian and made in America. Rafaelian believes that every individual has a positive message to share with the world and by incorporating powerful symbolism and infusing(+) energy into each piece, Alex and Ani provides a vehicle for the wearer to express their individuality in an organic, spiritual way.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

M: 8:30 AM-6:00 PM
T: 8:30 AM-6:00 PM
W: 8:30 AM-6:00 PM
Th: 8:30 AM-6:00 PM
F: 8:30 AM-6:00 PM
S: Closed
Su: Closed
Hours above are for Alex and Ani's Headquarters Store Hours are Approximately 10:00-7:00 Sun-Wed

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Alex and Ani, LLC

Alex and Ani, LLC

BBB ACCREDITED SINCE 06/15/2012

Customer Review Rating:

Positive
2%
Neutral
5%
Negative
93%

Composite Score:

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