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          Find a Location

          Liberty Mutual Group has 994 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforLiberty Mutual Group

            Insurance Companies
            Multi Location Business
            BBB accredited business

            Current Alerts For This Business

            Alert:
            Please note that BBB does not handle complaints regarding the outcome of an insurance claim. 

            If your dispute is regarding the outcome of an insurance claim, you will need to contact your local Division of Insurance.

            Additional business information

            Government Actions:
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            State of Minnesota Department of Commerce vs. LM Insurance Corporation

            The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

            As of October 16, 2023, Liberty Mutual has agreed to pay approximately $7.7 million to 86,506 policyholders for auto and homeowner insurance policies as a result of an investigation by the Department of Commerce, which alleged that Liberty Mutual violated several state insurance regulation laws. The consent order involves Liberty Mutual Insurance Company and several other subsidiaries of Liberty Mutual that are licensed to do business in Minnesota. 

            See all additional business information

            At-a-glance

            Customer Reviews

            1.09/5stars

            Average of 1,552 Customer Reviews

            Customer Complaints

            2,610 complaints closed in last 3 years

            948 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/26/1931

            Years in Business: 112

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Liberty Mutual Insurance offers a wide range of insurance products and services, including personal automobile, homeowners, workers compensation, property, commercial automobile, general liability, global specialty, group disability, reinsurance and surety.  "Helping people live safer, more secure lives" since 1912.

            Products & Services

            Car Insurance, Motorcycle Insurance, Personal Liability Protection, Homeowners Insurance, Renters Insurance, Condominium Insurance, Personal Liability Protection, Flood Insurance, Identity Fraud Expense Coverage, Commercial Insurance

            Business Details

            This is a multi-location business.

            Find a Location

            Liberty Mutual Group has 994 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              4/26/1931
              Years in Business:
              112
              Business Started:
              1/1/1912
              Business Incorporated:
              11/28/2001
              Accredited Since:
              4/26/1931
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              • The company states that they are licensed to operate in all 50 states, the District of Columbia, Puerto Rico and all provinces in Canada. The company states that their insurance offerings and services comply with each state’s regulations.
              Type of Entity:
              Corporation
              Number of Employees:
              45000
              Alternate Business Name
              • Safeco Insurance Company of America
              • Safeco Insurance Company of Illinois
              • Safeco Insurance Company of Indiana
              • Peerless Insurance Company
              • Peerless Indemnity Insurance Company
              • The Netherlands Insurance Company
              • Liberty Mutual Insurance Group
              • Liberty Mutual
              • America First Insurance
              • Colorado Casualty
              • Golden Eagle Insurance
              • Indiana Insurance
              • Liberty Agency Underwriters
              • Liberty Northwest
              • Montgomery Insurance
              • Ohio Casualty
              • Helmsman Management Services
              • Liberty International Underwriters
              • Liberty Mutual Surety
              • LMG Property
              • Summit Holdings Southeast
              • Liberty Mutual Group Asset Management Inc.
              • Liberty Mutual Insurance Company
              • Liberty Mutual Fire Insurance Company
              • LM Insurance Corporation
              • The First Liberty Insurance Corporation
              • Liberty Insurance Corporation
              • Liberty Insurance Underwriters, Inc.
              • Employers Insurance Company of Wausau
              • Wausau Business Insurance Company
              Business Management
              • Mr. Alan Schlosberg, General Manager, Service
              • Ms. Krista A. Young, Consultant
              • Mr. David Long, President & CEO
              • Ms. Darline Arias, Manager
              Contact Information

              Principal

              • Ms. Krista A. Young, Consultant
              • Mr. David Long, President & CEO
              • Ms. Darline Arias, Manager

              Customer Contact

              • Ms. Krista A. Young, Consultant
              Additional Contact Information

              Fax Numbers

              • (603) 422-7900
                Other Fax
              • (208) 344-0356
                Other Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              2,610 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/07/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I received a letter from Liberty Mutual on 2/29/24 indicating that I requested a quote for home owners insurance but it was determined that I didn't meet Liberty Mutual's eligibility requirements. I called Liberty Mutual on 3/6/24 as I never applied directly or indirectly for homeowners insurance through Liberty Mutual. The sales agent and customer service were not able to find an application or policy associated with my name. The representatives were as equally confused and concerned about fraud as to why I received this letter. Neither the sales agent nor customer ********************** was not able to provide an explanation or pathway towards finding additional information as to why I am receiving this letter.
              Read More

              Customer Reviews

              1,552 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Shelly H

              03/12/2024

              We switched companies because they raised our rate without warning or explanation. We paid our final payments on the phone. The agent said we were all paid up and owed nothing else. Then we got emails saying we owed $200. I called to ask why and they couldnt explain it. I then asked for a manager to call me back with the recording of my call prior where the agent told us we were paid up. The manager called while I was at work and left a fairly rude message that didnt even address the fact we said we had already paid. We then asked for a complete record of our payments and they sent us the records and it clearly stated that our balance owed as of the mailing of that letter was $0.00 so we figured theyd found their mistake. However, we just got notice that Liberty Mutual has sent the debt of $200 to collections.

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              BBB Reports On

              BBB reports on known marketplace practices.

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