Business ProfileforHub International New England, LLC

Our business reached out to Hub International to get quotes for our upcoming trucking business insurance renewal. ************************* is the representative that I dealt with. I stated clearly that we currently pay milage based insurance at $17/ per 100 miles included all coverages. We keep all our equipment covered regardless if running or not and my invoice is made monthly, miles times 17 divided by 100, thats the amount I pay, period! That includes all insurance needed Physical damage, Cargo, Liability , General Liability.. all of it! I asked if he can get more competitive quote for next year, including EVERYTHING and NO MINIMUMS! Few days latter he called back saying he got $15/ per 100 miles but they will have to get access to our Samsara. After few clarification at the end of September we signed the binding documents. Two months pass by.. and my first October invoice came on December 2nd and surprise!!! Liability was calculated, per 100 miles at $15, but there is extra charges for Physical damage, Cargo and General Liability that were billed on top of the $15 per 100 miles rate! If I had stayed with my previous provider I was going to pay about $8700 for the month, HUB invoice is at $12.212.98. I alerted immediately that this is not what we agreed on and on the contract clearly says Monthly and Annually Minimums are 0%. Now there's 3 invoices that they want to charge on us at their rate and are holding on over $30K downpayment plus trying to collect over $15k..Also, ****** policy downpayment was supposed to be spread throughout the first few payments, but of course at binding we had to pay the whole 30K in cash due to his misguidance!**** and Hub International are one big WASTE OF TIME in this fast phased industry, where insurance agent should be your go to person! Definitely not worth our or anyone else's time! After all, **** stated in on of his email- (quotation) "Perhaps I could have been more clear when explaining how the rate was made up." - No joke!