Business ProfileforAmica Mutual Insurance Company

********** have been a customer for for six years or so insuring 4 vehicles and home. No claims, no issues until this past week when my wife had a fender ****** running into a stopped vehicle after it had made a turn and suddenly stopped. The impact speed was 10 mph or so. The car is a 2018 Infinity QX60 (****** miles on it currently and in excellent condition) valued at $23,000.00 with the normal factors included (milage, condition and assessories). The caveat is that the vehicle has a branded title, meaning it had beendesignated a total by an previous insurer. I bought it from a firm that makes the vehicle whole again. Generally, the price is about 15% less than one that has no such title. Since the purchase the car has been as expected with no issues. After this collision I tookl it to a local collision repair facility for repair. I was astonished that the reapir was $16,000 or so. I received a evaluation from Amica that put the value at $17,400. or so. After all the deductions, fees, and other stuff the final amount to be given me is $12,000 and I would need to pay sales tax and license fees again since it was a "total loss" The damage was in the front (hood, fenders, supports, fan, radiator, condenser, my cost around $2,000.00). The appraisal for damage was $16,000 or so. Amica says that the car is worth 25% of it predetermined value. No where is that percent or any percent contained in the purchase of the insurance. Amica uses a table they developed for assessing the fee. It is not written so to me it is false advertising and failing to disclose a material fact in a sales transaction. The are price gouging undervaluing the actual cost to get thew car back.

Were sorry to hear you feel this way, ***, and would like to discuss your experience with you. As such, weve passed your review along and will have a representative reach out to you directly. Thank you.