BBB Accredited Business Profile



(802) 863-0085


29 years in business
35 Green Mountain Dr
S Burlington, VT 05403-7824
Fax Numbers
  • (802) 863-1193
Additional Phone Numbers
  • (800) 884-4967
Additional Email Addresses
BBB File Opened: 03/09/2007
Business Started: 04/01/1988
Business Incorporated: 04/28/1988 in VT
Type of Entity
Business Management
  • Mr. Robert M. Berman, President
  • Mr. Brian Leffler, Vice President
  • Mrs. Rebecca C Nichol, Human Resources Manager
Business Category
  • Industrial Supply
  • Catalog Shopping
  • Internet Service

Products & Services
Air Velocity Calibration, Test and Measurement Controllers, Counters, Field Communicators, Flow Instruments, Force Gauges, Gas Detectors, Analyzers, Heat Exchangers, Heaters, Humidity, Dewpoint, Moisture Indicators, Infrared Thermometers, Level Instruments, Light Meters, Load Handling Devices, Multimeters and Electrical Testing, Non-Destructive Testing, Position Sensors, Power Supplies, Pressure Management, Programmable Logic Controllers, Proximity Sensors, Push-Button Switches, Recorder Charts, Pens Recorders, Dataloggers, Sound Level Meters, Tachometers, Stroboscopes, Temperature Sensors, Transmitters, Thermal Imagers, Timers, Vibration Meters, Water Quality, Analytical, Air Velocity Meters / Anemometers, Ambient Conditions Monitors / Weather Stations, Asset Condition Monitoring, Battery Testers, Bolt Tension Monitors, Cable Locators, Cable Testers, Carbon Dioxide (CO2) Detectors, Chillers / Coolers, Clamp Meters, Colony Counters, Colorimeters, Combustion Analyzers, Conductivity / Resistivity / Salinity / TDS Meters, Cooking Oil Testers, Decade Boxes, Dewpoint Meters, Digital Counters, Digital Indicators / Panel Meters, Distance Meters, DO / COD Meters, Electrical Calibrators, Electrical Testers, Electronic Switches / Relays, EMF Meters, Energy Meters / Btu Meters, Flame Detectors, Flood Remediation Products, Flow Meters, Force Gauges, Freeze / Water Alarm Dialers, Gas Detectors, Ground Resistance Meters, HART Communicators, Heat Exchangers, Heaters, Humidity / Dewpoint / Moisture Calibrators, Humidity Meters / Hygrometers, Indoor Air Quality (IAQ) Meters, Industrial Pumps, Industrial Surveillance Equipment, Infrared Thermometers, Inspection Scopes / Borescopes, ISE Meters, Isolators, LCR Meters, Leak Detectors, Level Meters / Transmitters, Light Meters, Load Cells, Megohmmeters / Insulation Testers, Melting Point Apparatus, Milliohm / Micro ohm Meters, Moisture Meters, Multimeters, Multi-Tools, Non Destructive Testing (NDT) Equipment, Oil Content Analyzers, Operator Interfaces, Oscilloscopes, Oxygen Transmitters / Analyzers, Particle Counters, pH / ORP Meters, Phase Rotation Testers, Photometers, Position Sensors, Power Quality / Analyzers, Power Supplies, Pressure Calibrators, Pressure Gauges, Pressure Indicators, Pressure Sensors / Transmitters / Transducers, Pressure Switches, Process Controllers, Proximity Sensors, Radiation Meters, Recorder Charts and Pens, Recorders / Dataloggers, Refractometers, Refrigeration Test Equipment, Signal Conditioners, Sound Level Meters, Spectrophotometers, Stopwatches, Tachometers / Stroboscopes, Temperature Calibrators, Temperature Controllers, Temperature Switches, Temperature Transmitters / Transducers, Testing Kits, Thermal Imagers / Infrared Cameras, Thermocouples / RTDs / PRTs, Thermometers, Timers, Titrators, Turbidity Meters, Valve Motor Drive (VMD) Controllers, Valves, Vibration Meters, Water Activity Meters, Water Baths
Service Area
We service the following area(s): Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Alternate Business Names
  • Total Temperature Instrumentation Inc.
Number of Employees: 
Methods of Payment
  • Cash
  • Check
  • Debit Card
Refund & Exchange Policy: 
Company states their refund policy is as follows: Instrumart can accept, for exchange or return, only items which were purchased direct from Instrumart within the last 30 days and are in new resalable condition. Goods returned for credit or exchange must be new, unused, and in their original undamaged containers. After inspection of the items returned, a credit memo will be issued at the discretion of Instrumart. Charges for updating and/or reconditioning will be deducted from the credit memo issued. Restocking fees and refurbishment charges may apply to some returns.

BBB Accreditation

Instrumart has maintained 8 years 10 months of continuous BBB Accreditation.

BBB Accredited Since 04/21/2009

BBB has determined that Instrumart meets Standards of BBB Accreditation, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Standards of BBB Accreditation

An accredited business or organization agrees to:
  1. Have been operational (actively selling products or services) in any BBB service area for at least the most recent 6 months, unless the principle(s) previously operated a similar business with an eligible record (one that qualifies for BBB accreditation).
  2. Fulfill contracts signed and agreements reached.
  3. Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).
  4. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
  5. In its relationship with BBB:
    1. meet all applicable standards within this Code of Business Practices
    2. cooperate with BBB's activities and efforts to promote voluntary self- regulation within the business' industry
    3. honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process
    4. complete the required application and pay all monetary obligations to BBB in a timely manner
An accredited business or organization agrees to:
  1. Follow federal, state/provincial and local advertising laws.
  2. Abide by the BBB Code of Advertising. Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by BBB.
  3. Adhere to applicable BBB industry codes of advertising.
  4. Cooperate with BBB self-regulatory programs for the resolution of advertising disputes.
  5. Use the BBB name and logos in accordance with BBB policy.
  6. Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity, trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means
An accredited business or organization agrees to:
  1. Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.
  2. Ensure that any written materials are readily available, clear, accurate and complete.
An accredited business or organization agrees to:
  1. Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principles; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.
  2. Clearly disclose to customers:
    1. direct and effective means to contact the business
    2. terms of any written contract
    3. any guarantees or warranties accompanying a product
    4. any restrictions or limitations imposed (e.g. limited supply,maximum number available per customer)
    5. the business' return/refund policy
    6. any recurring commitment into which the customer may be entering, including information on how future billing will occur
    7. total cost of the transaction, including tax, shipping and handling, and other related charges
  3. If selling products or providing services on Web sites or via other electronic means:
    1. provide any required product labeling information
    2. disclose the nature and terms of shipping, including any known delays or shortages of stock
    3. provide an opportunity to review and confirm the transaction before the sale is completed
    4. provide a receipt summarizing the transaction after the purchase
An accredited business or organization agrees to:
  1. Fulfill contracts signed and agreements reached.
  2. Honor representations by correcting mistakes as quickly as possible.
An accredited business or organization agrees to:
  1. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      1. is professional,
      2. addresses all of the issues raised by the complainant,
      3. includes appropriate evidence and documents supporting the business' position, and
      4. explains why any relief sought by the complainant cannot or should not be granted.
  2. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
  3. Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.
  4. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
An accredited business or organization agrees to:
  1. Respect Privacy
    Businesses conducting e-commerce agree to disclose on their Web site the following:
    1. what information they collect,
    2. with whom it is shared,
    3. how it can be corrected,
    4. how it is secured,
    5. how policy changes will be communicated, and;
    6. how to address concerns over misuse of personal data.
  2. Secure Sensitive Data
    Businesses that collect sensitive data online (credit card, bank account numbers, Social Security number, salary or other personal financial information, medical history or records, etc.) will ensure that it is transmitted via secure means.Businesses will make best efforts to comply with industry standards for the protection and proper disposal of all sensitive data, both online and offline.
  3. Honor Customer Preferences
    Businesses agree to respect customer preferences regarding contact by telephone, fax and e-mail, and agree to remedy the underlying cause of any failure to do so.
An accredited business or organization agrees to:
  1. Avoid involvement, by the business or its principles, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

BBB Accreditation Reviews

BBB routinely monitors its files on all Accredited Businesses to affirm that they continue to meet all BBB Accreditation Standards

BBB Accreditation Process

Not every business is eligible for BBB Accreditation. Businesses must meet, commit to and maintain the BBB Code of Business Practices (Accreditation Standards)  in order to be eligible for and maintain BBB Accreditation. The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.

In order to be eligible for Accreditation a business must complete an Accreditation application.

Upon receipt of a fully completed BBB Application for Accreditation, BBB staff:

  • Reviews the application
  • Researches the business
  • Verifies the information presented in the application
  • May request additional information
  • May request proof of specific information on the application
After the review and verification process, BBB will then evaluate if the business meets the BBB Code of Business Practices (Accreditation Standards)..

Once BBB has finished its evaluation, the application for BBB Accreditation is either approved or denied. If the applicant is found in compliance with the BBB Code of Business Practices it will be presented to the BBB Board of Directors, or a committee of that board, for final approval. If the application is denied, BBB will contact the applicant, indicating the BBB Standard(s) that were not met and any recourse available to the applicant.




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